Customer Service Representative

3 days ago


Everett, Massachusetts, United States Massachusetts Gaming Commission Full time
About Encore Boston Harbor

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor. The resort offers ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Encore Boston Harbor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist guests with the fundamentals of the loyalty membership program, explaining the benefits and rewards of membership.
  • Efficiently and accurately create and maintain loyalty membership accounts as needed.
  • Encourage participation in the loyalty membership program, explaining all promotions and marketing material, property information, and ensuring a positive and friendly atmosphere.
  • Enroll customers into the loyalty card program, update existing information, issue cards, and emphasize the rewards and benefits of the card program.
  • Assist casino marketing department in promotions and events as needed.
Requirements
  • 21 years of age or above.
  • Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
  • High school degree or equivalent preferred.
  • Hospitality, Casino, or Loyalty Program experience preferred.
  • Strong computer skills required.
  • Minimum 40 words per minute typing skills required.
  • Knowledge of Microsoft Office preferred.
  • Outstanding organizational and interpersonal skills, as well as excellent attention to detail.


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