Customer Service Representative
3 days ago
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor. The resort offers ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Encore Boston Harbor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Assist guests with the fundamentals of the loyalty membership program, explaining the benefits and rewards of membership.
- Efficiently and accurately create and maintain loyalty membership accounts as needed.
- Encourage participation in the loyalty membership program, explaining all promotions and marketing material, property information, and ensuring a positive and friendly atmosphere.
- Enroll customers into the loyalty card program, update existing information, issue cards, and emphasize the rewards and benefits of the card program.
- Assist casino marketing department in promotions and events as needed.
- 21 years of age or above.
- Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- High school degree or equivalent preferred.
- Hospitality, Casino, or Loyalty Program experience preferred.
- Strong computer skills required.
- Minimum 40 words per minute typing skills required.
- Knowledge of Microsoft Office preferred.
- Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
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