Member Service Representative

2 weeks ago


Everett, Massachusetts, United States Mass Bay Credit Union Full time
Position Overview

Core Responsibilities:

  • Execute a variety of transaction tasks under guidance
  • Ensure precise record-keeping and deliver cash services
  • Manage member transactions with confidentiality

Key Duties and Responsibilities:

  • Welcome and assist members and guests
  • Accurately and efficiently process member transactions
  • Maintain an organized workspace and manage cash supply
  • Facilitate savings transactions
  • Accept deposits and checks, confirming amounts
  • Disburse cash and issue checks
  • Ensure cash drawer balance
  • Inform members about credit union offerings
  • Participate in training sessions
  • Comply with AML policies and Bank Secrecy regulations

Required Knowledge, Skills, and Experience:

  • Strong interpersonal and communication abilities
  • Familiarity with credit union products and regulations
  • High school diploma or equivalent
  • Experience in cash handling and customer service
  • Proficient reading and math skills
  • Capability to stand or sit for prolonged periods

Note:

This position entails executing transaction responsibilities with precision and professionalism, adhering to regulations. It involves managing member transactions with confidentiality and discretion.



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