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Customer Care Specialist
2 months ago
As a vital member of VCA Animal Hospitals, the Client Service Representative plays a crucial role in fostering a welcoming environment for both clients and their pets. This position is essential in ensuring that every pet parent feels valued and supported throughout their visit.
About VCA Animal Hospitals:
VCA Animal Hospitals is a well-established, full-service veterinary practice dedicated to providing exceptional medical care. Our commitment to excellence has made us a trusted resource in the community for over two decades.
Why Work with Us?
At VCA, we prioritize the growth and development of our team members. We believe in creating a diverse and inclusive workplace where every individual can thrive. Our supportive culture encourages personal and professional advancement, allowing you to focus on your career and the well-being of the animals in our care.
Key Responsibilities:
As the face of our practice, you will be responsible for:
1. **Customer Interaction:**
- Welcoming clients and their pets, answering phone calls, and guiding them to examination areas.
- Scheduling and confirming appointments to ensure a smooth workflow.
- Conducting follow-up calls and reaching out to potential clients.
- Presenting and explaining service fees, processing payments efficiently.
- Recommending and procuring products and services, including prescriptions.
2. **Client Education:**
- Providing information about our services and educating clients on general pet care practices, such as heartworm prevention and flea control.
3. **Administrative Duties:**
- Managing medical records and correspondence with precision.
- Maintaining a clean and organized facility, both inside and outside.
Compensation and Benefits:
We offer a competitive salary range of $18 - $20 per hour, along with a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and a 401(k) plan. Additionally, we provide generous discounts on veterinary services for employees' pets and opportunities for professional development.
Join Us in Making a Difference:
As a Client Service Representative, you will help create a positive atmosphere that enhances the experience for our clients and their beloved pets. Your role is pivotal in building trust and confidence in our veterinary services, ensuring that every visit is exceptional.
