Guest Services Representative

2 weeks ago

Everett, Massachusetts, United States Encore Boston Harbor Full time
Job Overview

The Encore Boston Harbor Guest Services Representative plays a crucial role in managing and directing guest communications through the PBX system. This position is dedicated to addressing guest inquiries and requests by collaborating with various departments, particularly Housekeeping, to ensure a seamless experience. The ideal candidate will provide exceptional, courteous, and professional service while upholding the privacy and dignity of all guests.

Key Responsibilities:
  • Uphold all core values and standards set by Encore Boston Harbor.
  • Engage in the development and execution of departmental goals and policies, while assessing operational effectiveness and implementing necessary improvements.
  • Contribute to the accuracy and confidentiality of departmental processes and documentation.
  • Ensure compliance with internal policies and applicable laws within the department.
  • Deliver outstanding service consistently.
  • Facilitate effective communication and share best practices across the organization.
  • Stay updated on departmental developments and changes.
  • Manage multiple tasks effectively while adhering to deadlines, especially in high-pressure situations.
  • Handle and direct all incoming calls efficiently.
  • Respond to guest requests promptly and follow up to confirm service satisfaction.
  • Act as a knowledgeable resource for guests regarding property information and address any concerns.
  • Maintain awareness of hotel occupancy, special events, and relevant information impacting daily operations.
  • Prioritize safety and adhere to departmental and company safety protocols.
  • Engage in ongoing education and training to enhance industry knowledge.
  • Perform additional job-related duties as required.
Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill each responsibility effectively. The following qualifications are essential:

Age and Licensing: Must be at least 18 years old and obtain necessary licensing from the Massachusetts Gaming Commission.

Education and Experience: A high school diploma or equivalent is required. Previous experience in a call center environment is preferred. Proficiency in Microsoft Office is advantageous.

Skills: Exceptional organizational and interpersonal skills, with a keen attention to detail.

Language Proficiency: Ability to read and interpret documents such as manuals and instructions. Conversational English is required, along with the ability to effectively communicate information.

Mathematical Skills: Capability to perform basic calculations and maintain reports as needed.

Physical Requirements: Regularly required to talk, hear, stand, walk, and use hands for various tasks. Must be able to lift or maneuver up to fifty (50) pounds.

Work Environment:

The work environment is typically moderate in noise level, with occasional increases in volume in certain areas. Flexibility in scheduling is necessary to meet the demands of the hospitality industry. Consistent and reliable attendance is essential.

Equal Opportunity Employer: Encore Boston Harbor is committed to creating a diverse workforce and an inclusive culture, ensuring equal opportunity for all candidates.

  • Guest Services Representative

    2 weeks ago

    Everett, Massachusetts, United States Encore Boston Harbor Full time

    Job OverviewThe Encore Boston Harbor Guest Services Representative plays a crucial role in managing and directing incoming guest and internal communications through the PBX system. This position requires a proactive approach to responding to guest inquiries and requests by collaborating with various departments, including Housekeeping, to ensure a seamless...

  • Guest Service Representative at Encore Boston Harbor

    2 weeks ago

    Everett, Massachusetts, United States Encore Boston Harbor Full time

    Job OverviewEncore Boston Harbor is seeking a dedicated Guest Service Representative to manage incoming calls and provide exceptional service to our guests. This role involves directing calls, addressing guest inquiries, and collaborating with various departments to ensure a seamless experience.Key Responsibilities:Implement and uphold the core values and...

  • Guest Services Associate

    2 weeks ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Position Overview:The Front Desk Representative plays a crucial role in delivering exceptional service to guests before their arrival and throughout their stay. This position is essential in optimizing room revenue through the promotion of upgrades and guest amenities.Key Responsibilities:Uphold the core values and standards of the establishment.Assist in...

  • Guest Services Associate

    2 weeks ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Position Overview:The Front Desk Representative plays a crucial role in delivering exceptional service to guests before and during their stay. This part-time position is essential for maximizing room revenue through the promotion of upgrades and guest amenities.About the Company:As a premier luxury gaming resort, we offer a unique experience with 671...

  • Guest Services Coordinator

    1 week ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Position Overview:The Front Desk Representative plays a crucial role in delivering exceptional service to guests before their arrival and throughout their stay. This position is essential in optimizing room revenue through the promotion of upgrades and guest amenities.Key Responsibilities:Uphold the core values and standards of the establishment.Assist in...

  • Guest Service Cashier

    1 week ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Location: Encore Boston Harbor, Everett, MA Position Overview: The Retail Cashier at Encore Boston Harbor plays a crucial role in ensuring a seamless shopping experience for guests. This position involves greeting customers, managing cash register transactions, and providing assistance to enhance guest satisfaction. About Encore Boston Harbor: Encore Boston...

  • Guest Services Associate

    1 week ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Position Overview:The Guest Services Associate plays a crucial role in delivering exceptional service to all patrons before their arrival and throughout their visit. This position is integral in optimizing room revenue through the promotion of upgrades and guest amenities.Key Responsibilities:Uphold the core values and standards of the establishment.Assist...

  • Spa Guest Services Coordinator

    2 weeks ago

    Everett, Massachusetts, United States Encore Boston Harbor Full time

    Job OverviewEncore Boston Harbor is seeking a dedicated Spa Guest Services Coordinator who will play a vital role in delivering exceptional service to our spa clientele. This position involves managing guest appointments, greeting visitors, and handling transactions with professionalism and courtesy.Key Responsibilities:Uphold the core values and standards...

  • Security Officer

    7 days ago

    Everett, Massachusetts, United States BNEG Full time

    About the RoleWe are seeking a highly skilled and experienced Security Officer to join our team at BNEG. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and staff in a fast-paced, high-energy environment.Key ResponsibilitiesGreeting and Serving Guests: Provide exceptional customer service to our guests,...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Encore Boston Harbor Full time

    Job OverviewEncore Boston Harbor is seeking a highly skilled and customer-focused Retail Cashier to join our team. As a key member of our Retail Department, you will be responsible for providing exceptional service to our guests, ensuring a seamless shopping experience, and maintaining a clean and organized retail environment.Key ResponsibilitiesCustomer...

  • Guest Experience Coordinator

    1 week ago

    Everett, Massachusetts, United States Wynn Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Host to join our team at Wynn Resorts. As a Host, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our patrons.Key ResponsibilitiesGuest Service: Greet and welcome guests, show them to their tables, and accommodate their needs and...

  • Spa Receptionist

    5 days ago

    Everett, Massachusetts, United States Encore Boston Harbor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Encore Boston Harbor. As a key member of our spa team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our spa guests.Key ResponsibilitiesGuest Service: Provide professional and courteous...

  • Wynn Rewards Representative

    7 days ago

    Everett, Massachusetts, United States Wynn Resorts Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Wynn Rewards Representative to join our team at Wynn Resorts. As a key member of our customer engagement team, you will be responsible for promoting the Wynn Rewards Program and ensuring a seamless experience for our guests.Key ResponsibilitiesCustomer Engagement: Develop and implement...

  • Member Service Representative

    2 weeks ago

    Everett, Massachusetts, United States Mass Bay Credit Union Full time

    Position OverviewCore Responsibilities:Execute a variety of transaction tasks under guidanceEnsure precise record-keeping and deliver cash servicesManage member transactions with confidentialityKey Duties and Responsibilities:Welcome and assist members and guestsAccurately and efficiently process member transactionsMaintain an organized workspace and manage...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Mass Bay Credit Union Full time

    Position OverviewCore Responsibilities:Execute a variety of financial transactions under guidanceEnsure precise record-keeping and provide cash handling servicesManage member transactions with confidentialityKey Duties and Responsibilities:Welcome and assist members and guestsAccurately and efficiently process member transactionsMaintain an organized...

  • Member Service Representative

    2 weeks ago

    Everett, Massachusetts, United States Mass Bay Credit Union Full time

    Position OverviewCore Responsibilities:Execute a variety of transaction-related tasks under guidanceEnsure precise record-keeping and provide cash handling servicesManage member transactions with confidentialityKey Duties and Responsibilities:Welcome and assist members and guestsAccurately and efficiently process member transactionsMaintain an organized...

  • Experienced Patient Services Representative

    2 weeks ago

    Everett, Massachusetts, United States Cambridge Health Alliance Full time

    Position Overview:The Patient Access Representative II role is integral to the operational efficiency of our healthcare facility. This position encompasses a blend of administrative and clinical responsibilities, ensuring a seamless experience for patients and supporting the healthcare team.Key Responsibilities:Facilitate patient flow within the clinic,...

  • Luxury Retail Sales Representative

    2 weeks ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Position Overview:The Luxury Retail Sales Representative at Encore Boston Harbor is dedicated to surpassing both individual and store sales objectives while providing outstanding customer service within the designated retail environment.About Encore Boston Harbor:Encore Boston Harbor is a premier global destination gaming resort featuring luxurious...

  • Beverage Service Specialist

    1 week ago

    Everett, Massachusetts, United States Wynn Resorts Full time

    Wynn Resorts BartenderAt Wynn Resorts, we are looking for a skilled Bartender to become a vital part of our team. The Bartender will be tasked with crafting and serving a variety of beverages to our esteemed guests at the casino bar. This position demands a comprehensive understanding of drink recipes and a commitment to delivering exceptional customer...

  • Culinary Service Specialist

    1 week ago

    Everett, Massachusetts, United States Massachusetts Gaming Commission Full time

    Position Overview:The role of the Food Server is integral to enhancing the overall dining experience at our esteemed establishment. As a member of our team, you will be tasked with taking food and beverage orders, delivering exceptional service, and ensuring that our guests have a memorable visit.Key Responsibilities:Provide outstanding service to guests in...