Residential Support Coordinator

2 weeks ago

Webster, Texas, United States Bay Area Turning Point Full time
Job Title: Residential Support Coordinator FLSA Status: Non-Exempt Department: Client Services Reports to: Housing Manager Pay Rate: $45,000/annually
$21.63/hour
Position Overview
HOURS: 40 Weekly minimum, or as necessary, to achieve program objectives, tasks, activities, and responsibilities and to document outcome measures and variances effectively.
Work Schedule to Include: Monday, Tuesday, and Wednesday, 8 am - 5:30 pm; Thursday, 11 am – 7:30 pm; and Friday, 8 am - 3:00 pm

SUMMARY DESCRIPTION OF POSITION:
Provide comprehensive housing case management support to non-residential program participants who have escaped domestic violence or sexual assault situations. Conduct casework both in the office and at the participant's residence once they transition from emergency shelter to stable housing. Encourage engagement in after-care support groups facilitated by Bay Area Turning Point to prevent recurrence of crises and homelessness. Assist with transportation to ongoing services and programs. Assess the needs of families and connect them to necessary resources (e.g., clothing, furniture, food, etc.)

ESSENTIAL FUNCTIONS:
  • Conduct case management with housing participants, including goal setting, education, personal financial planning, and referrals to victim advocacy programs and other necessary services.
  • Support participants in achieving self-sufficiency by establishing realistic goals, providing job leads, creating budgets, exploring educational opportunities, and fostering confidence while helping them meet grant-specific targets.
  • Assist parents and children with healthy development.
  • Report any allegations of child or elder abuse to the appropriate protective services.
  • Manage transportation needs for program participants, including reimbursement processes for travel to services.
  • Maintain knowledge of community resources.
  • Provide structured activities for children while mothers attend follow-up services.
  • Assist the Housing Program with HUD-regulated inspections as needed.
  • Prepare and submit monthly purchase requests for rental and/or utility assistance for program participants.
  • Collaborate with Apartment Managers and Landlords to ensure safe and secure living conditions.
  • Conduct monthly communications with Landlords/Leasing Offices to ensure continued occupancy and proactively address tenant concerns.
  • Maintain accurate records for program participants.
  • Uphold strict confidentiality during file maintenance and collaboration with partners.
  • Organize and prepare participant files and databases for monitoring purposes.
  • Complete on-site emergency victim accompaniments from hospitals and police stations, including assessments and intake paperwork.
  • Address participant complaints by following the grievance process.
  • Serve as a backup to the Housing Specialist.
  • Understand program guidelines and enforce them as necessary.
RESPONSIBILITIES:
  • Possess knowledge of grant objectives and goals.
  • Prepare reports as requested.
  • Continuously assess program needs and make recommendations to the supervisor.
  • Participate in agency fundraisers, community awareness, and speaking engagements.
  • Provide information to former shelter residents, including appropriate referrals to victim assistance/advocacy staff.
  • Work weekends and evenings as required or requested.
  • Attend staff meetings.
  • Assist with answering the agency hotline.
  • Provide assessment services to victims.
  • Rotate as the on-call emergency accompaniment staff and respond within 45 minutes.
  • Represent the agency in public presentations and professional training.
  • Develop and procure program/service awareness activities, literature, and supplies; maintain playroom and information distribution areas.
  • Facilitate Job Readiness Classes at the shelter.
  • Complete assigned chores on a quarterly rotation schedule.
  • Complete bi-weekly timesheets and monthly mileage tracking sheets.
  • Other duties as assigned.
SUPERVISION:
  • Oversee volunteers assigned to follow-up services.
  • Demonstrate leadership, communication, and problem-solving skills that empower residents to seek positive change.
  • Make independent decisions that benefit program participants and the agency.
  • Communicate program and participant service needs to the supervisor.
  • Assist in problem-solving efforts.
  • Provide the supervisor with weekly notes reflecting progress, challenges, and activities.
REQUIRED SKILLS / QUALIFICATIONS:
  • Some college coursework with related experience; 2-year degree in a related field with 4 years of experience; 4-year degree in a related field with 2 years of experience; or a master's degree in a related field with 1 year of experience.
  • Exhibit a collaborative approach.
  • Demonstrate sensitivity and knowledge regarding family violence and sexual assault issues and their impact on women and children.
  • Ability to remain composed in crisis situations.
  • Understand residential programs and communal living dynamics.
  • Ability to lift/carry/move a minimum of 40 lbs. over extended distances.
  • Must possess reliable transportation.
  • Must maintain a clean driving record and be insurable.
  • Must provide proof of and maintain valid personal automobile insurance.
  • Must have at least 3 years of verifiable driving experience.
Bay Area Turning Point (BATP) is committed to providing equal opportunities for all employees, ensuring the ongoing success of our organization. In accordance with state and federal law, BATP will not discriminate against any employee or applicant based on race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job-related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay, or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

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