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Clinical Support Manager

2 months ago

Webster, Texas, United States Memorial Hermann Health System Full time

Become a vital member of the Memorial Hermann team, where we are committed to providing outstanding healthcare services and enhancing the experiences of our community. Our focus is on safety, empathy, personalization, and operational excellence to surpass healthcare expectations. If you aspire to grow your career while contributing to the health of future generations, we welcome you to join us.

Position Summary
  • Assist in managing departmental functions, guiding team members, ensuring precise patient registration, monitoring reports for accuracy, maintaining data quality, addressing escalated concerns, coordinating staff schedules, and delivering training.
Work Hours: Monday - Friday, 8 AM - 5 PM
Essential Qualifications
Education: High school diploma or equivalent
Licenses/Certifications: None required
Experience/Knowledge/Skills:
  • Preferred three (3) years of experience in a hospital or medical office environment
  • Exceptional multitasking capabilities
  • Proficient typing and keyboarding skills
  • Prior supervisory or leadership experience is preferred
Key Responsibilities
  • Evaluate quality and identify opportunities for process enhancements
  • Monitor error rates, track metrics, and report findings to management
  • Engage in departmental training initiatives
  • Participate in update meetings, review training materials, and maintain knowledge of processes and systems
  • Prepare and analyze operational reports, rectify discrepancies, develop staff schedules, and ensure billing accuracy
  • Collaborate with all levels of staff to resolve issues
  • Ensure data accuracy in assigned reports
  • Safeguard the financial integrity of the facility by overseeing staff functions across various departmental areas
  • Support HR processes including coaching, mentoring, performance evaluation, and recruitment
  • Deliver safe and efficient care in accordance with Memorial Hermann's policies and standards
  • Encourage professional development through education, skills competency, and mentoring of less experienced staff
  • Exhibit a commitment to compassionate and personalized patient care
  • Perform other duties as assigned