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Crisis Support Coordinator

2 months ago

Webster, Texas, United States Bay Area Turning Point Full time
Job Title: Crisis Support Coordinator FLSA Status: Non-Exempt Department: Client Services Program Reports to: Crisis Intervention Manager Pay Rate: $19.71 per hour
$41,000 annually
Position Overview:
The Crisis Support Coordinator is tasked with managing crisis situations for clients residing in the shelter program.
HOURS: Minimum of 40 hours per week or as required to fulfill program objectives, responsibilities, and to accurately document outcomes.
Typical work schedule: Sunday – Off, Monday/Tuesday/Thursday – 8:30 am to 5:30 pm; Wednesday - 11 am to 7:30 pm; Friday - 8 am to 3 pm; Saturday – Off, with the flexibility to work outside of traditional hours.

Key Responsibilities:
  • Deliver crisis intervention support to hotel residents, assisting them in meeting their fundamental needs, recovery options, and aspirations for self-sufficiency, encompassing physical, mental, and emotional well-being, along with other necessary services.
  • Provide information to clients regarding victim services, including referrals to advocacy, counseling, and housing staff as appropriate.
  • Facilitate the organization of events, workshops, and programs for clients.
  • Assist clients with transportation needs as required.
  • Review case loads with fellow case managers, offering guidance and oversight on specific cases as necessary.
  • Ensure that each new client completes case management within 24 hours of intake and conduct daily phone calls to each hotel client to support goal setting and safety planning.
  • Act as an on-call advocate on a rotational basis for both Non-Residential and Residential programs.
  • Maintain precise documentation and records of case management services and activities.
  • Provide crisis intervention support to both current and prospective residents.
  • Stay informed about community resources; attend assigned networking meetings monthly.
  • Consult with the supervisor regarding any critical situations within the department.
  • Assist in providing shelter and hotline coverage.
  • Perform other duties as assigned.
Required Skills and Qualifications:
  • Bachelor's degree in a relevant field and 2 years of related experience; or 6 years of demonstrated successful experience in a similar environment.
  • Previous management experience.
  • Awareness of issues related to family violence and sexual assault, with the ability to remain composed in crisis situations.
  • Understanding of residential programs and the dynamics of communal living.
  • Capability to lift, carry, or move a minimum of 40 lbs. over extended distances.
  • Must possess a clean driving record, have automobile insurance coverage, and be insurable, with at least 2 years of verifiable driving experience.

Bay Area Turning Point (BATP) is committed to providing equal opportunities for all employees, recognizing that this is essential for the ongoing success of our organization. In accordance with state and federal law, BATP will not discriminate against any employee or applicant based on race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job-related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, pay rates, or other forms of compensation.

It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 months.