Guest Services Assistant Manager

1 week ago


Denver, Colorado, United States Steamboat Ski Resort Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Assistant Manager to join our team at Steamboat Ski Resort. As a key member of our front desk operations team, you will be responsible for overseeing the daily activities of our front desk staff, ensuring exceptional customer service, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Supervise and coordinate front desk operations, including guest check-in and check-out processes
  • Ensure exceptional customer service and resolve guest issues in a timely and professional manner
  • Monitor and maintain accurate records, including guest information and front desk operations data
  • Collaborate with other departments to ensure seamless operations and excellent guest experience
  • Develop and implement strategies to improve front desk operations and customer service
Requirements
  • 2+ years of experience in a supervisory or management role in a hospitality or customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; degree in hospitality or related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Discounts on ski passes and resort amenities


  • Denver, Colorado, United States Sage Hospitality Group Full time

    Join Our Team at Sage Hospitality GroupAre you dedicated to delivering outstanding customer experiences and ensuring guest contentment? We are seeking a Guest Services Manager to lead our front office operations and manage our team of hospitality professionals.Key Responsibilities:Oversee and mentor front office personnel to provide top-notch service to our...


  • Denver, Colorado, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and sincere greetings to guests,...

  • Guest Services Host

    5 days ago


    Denver, Colorado, United States Urban Cowboy Denver Full time

    Job Title: Guest Services HostJob Summary:We are seeking a friendly and professional Guest Services Host to be the welcoming face of our hotel. As a Guest Services Host, you will be responsible for greeting and assisting visitors, answering phone calls, and managing guest inquiries and reservations.Key Responsibilities:Greet and check-in arriving hotel...


  • Denver, Colorado, United States Sage Hospitality Full time

    About Us:At Sage Hospitality, we pride ourselves on creating exceptional experiences for our guests and team members alike. Our culture is rooted in integrity, respect, and a commitment to excellence.Position Overview:The Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. You will be the first point of contact,...


  • Denver, Colorado, United States Sage Hospitality Full time

    Why Choose Us?Position Overview: As a key member of our team, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.About Us: At Sage Hospitality, we pride ourselves on delivering outstanding guest experiences. Our culture is dynamic and progressive, focusing on integrity, respect, and...


  • Denver, Colorado, United States ASM Global Full time

    Job Title: Guest Services Shift LeadJob Summary:We are seeking a highly organized and detail-oriented Guest Services Shift Lead to join our team at the Colorado Convention Center. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for our guests, and...


  • Denver, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and...


  • Denver, Colorado, United States Spire Hospitality Full time

    Company Overview: SPIRE Hospitality is a premier management firm dedicated to crafting unforgettable guest experiences and providing exceptional service at our hotels and resorts nationwide. We prioritize equipping our team with the necessary support, resources, and opportunities to succeed, develop personally, and thrive in their hospitality careers....


  • Denver, Colorado, United States Spire Hospitality Full time

    Company Overview: SPIRE Hospitality is a premier management firm dedicated to crafting unforgettable guest experiences and providing exceptional service at our hotels and resorts nationwide. We are committed to equipping you with the necessary support, tools, and opportunities to succeed, develop personally, and thrive in your hospitality career. Benefits:...


  • Denver, Colorado, United States Winter Park Resort Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Winter Park Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season...


  • Denver, Colorado, United States Denver Museum of Nature & Science Full time

    Job Title: Guest Services HostAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment and interacting with people from diverse backgrounds? We're seeking a Guest Services Host to join our team at the Denver Museum of Nature & Science.Job Summary:The Guest Services Host is responsible for...


  • Denver, Colorado, United States Winter Park Resort Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Winter Park Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season...

  • Market Growth Leader

    3 weeks ago


    Denver, Colorado, United States Guest House Full time

    {"title": "General Manager, Colorado", "description": "Unlock Growth Opportunities with Guest HouseGuest House is revolutionizing the home staging industry with its innovative solutions. We're seeking a seasoned General Manager to lead our Colorado market and drive growth in new territories.As a key member of our team, you'll oversee sales pipeline...


  • Denver, Colorado, United States Urban Cowboy Denver Full time

    Job Title: Overnight Guest Services HostWe are seeking a friendly and professional Overnight Guest Services Host to provide exceptional customer service and ensure a positive experience for our guests.Key Responsibilities:Greet and check-in arriving hotel guestsAssist guests with special requests in a courteous and helpful mannerMaintain ambience throughout...


  • Denver, Colorado, United States HHM Hotels Full time

    Job SummaryThe Guest Experience Manager is responsible for providing exceptional service to guests, ensuring their stay is memorable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide personalized service to guests, responding to their...


  • Denver, Colorado, United States Chick-fil-A Full time

    Lead a Team of 20+ at Chick-fil-AAs a Guest Experience Supervisor at Chick-fil-A, you will have the opportunity to lead a team of 20+ and manage business operations. You will be responsible for serving and leading in restaurant operations 35-40 hours/week, assisting with social media and advertising for events, and leading systems and processes that ensure...


  • Denver, Colorado, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...


  • Denver, Colorado, United States Children's Museum of Denver Full time

    Job Title: Guest Services AssociateWe are seeking a highly motivated and customer-focused Guest Services Associate to join our team at the Children's Museum of Denver at Marsico Campus. As a key member of our front-line staff, you will be responsible for ensuring a positive guest experience while welcoming and checking-in all visitors to the Museum.Key...


  • Denver, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest...


  • Denver, Colorado, United States Sonder Full time

    {"h1": "Unlock Your Potential with Sonder Join our team of passionate professionals who are shaping the future of hospitality. As a Guest Experience Specialist at Sonder, you will be the primary point of contact for our guests, providing exceptional service and support to ensure their stay is nothing short of amazing. **Your Key Responsibilities:** *...