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Guest Services Associate

2 months ago

Denver, Colorado, United States Children's Museum of Denver Full time
Job Title: Guest Services Associate

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at the Children's Museum of Denver at Marsico Campus. As a key member of our front-line staff, you will be responsible for ensuring a positive guest experience while welcoming and checking-in all visitors to the Museum.

Key Responsibilities:
  • Greet and welcome guests, engage in conversation, and accurately answer questions regarding Museum exhibits and programs.
  • Maintain clean, safe, and inviting environments in all Museum spaces.
  • Actively address guest feedback and work to improve overall guest experience.
  • Maintain current knowledge of all programming, special events, and exhibits.
  • Follow opening and closing procedures for effective and accurate Museum operations.
  • Operate and maintain knowledge of Museum's point-of-sale system.
  • Support membership sales, including active selling, taking payment, and data entry.
  • Support Gift Shop and Caf operations, including cashiering, stocking, cleaning, merchandising, and food safety.
  • Answer and direct incoming calls.
  • Coordinate with and support volunteers throughout the Museum.
  • Assist in training new employees, as assigned.
  • Support floor operations and programming initiatives, as assigned.
Requirements:
  • Strong commitment to the Museum's mission, vision, and values of diversity, equity, access, and inclusion.
  • Ability to communicate with guests and co-workers in a direct, respectful, and confident manner.
  • Ability to work effectively and accurately in a fast-paced environment while maintaining excellent guest service.
  • Clean, neat, and professional appearance.
  • Cash handling, cash register, and point-of-sale experience.
  • Ability to maintain a clean work environment.
  • High energy and interest in engaging with visitors while moving throughout the Museum.
  • Fluent English proficiency: writing, reading, and speaking skills; bilingual Spanish preferred.
  • Minimum of 18 years of age.
  • High school diploma or equivalent required.
  • Must pass criminal background check and Museum screening process.
Physical Requirements:

Ability to stand for extended periods of time (up to 8 hours) in a fast-paced environment. This position also performs duties related to cleaning and organization, and will often be required to lift and move supplies and materials (up to 50 lbs.). Other physical and requirements may include, but are not limited to, walking, bending, stooping, crouching, or reaching.

Benefits:
  • Paid sick leave begins accruing from date of hire.
  • Employee Assistance Program.
  • Free parking, free family membership to the Museum, discount to the Museum Gift Shop and Caf.
  • 401(k) Retirement Plan with eligibility to contribute after a 3-month waiting period (must be 21 years of age).