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Guest Services Manager

2 months ago

Denver, Colorado, United States Sage Hospitality Group Full time

Join Our Team at Sage Hospitality Group

Are you dedicated to delivering outstanding customer experiences and ensuring guest contentment? We are seeking a Guest Services Manager to lead our front office operations and manage our team of hospitality professionals.

Key Responsibilities:

  • Oversee and mentor front office personnel to provide top-notch service to our guests
  • Address and resolve guest concerns promptly to uphold high satisfaction standards
  • Manage check-in and check-out processes while ensuring precise billing
  • Respond to inquiries, manage reservations, and promote hotel amenities
  • Exhibit a warm and welcoming attitude at all times

Required Qualifications:

  • High school diploma or equivalent experience
  • A minimum of 1 year in a relevant role
  • Excellent communication and customer service abilities
  • Familiarity with hotel front office operations

Physical Requirements:

  • Standing and engaging with guests
  • Reviewing reports and interpreting data
  • Lifting and transporting guest luggage

Work Environment:

Comfortable indoor workspace with climate control

Employee Benefits:

  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off
  • 401(k) plan with employer contributions
  • Employee Assistance Program
  • Tuition reimbursement opportunities