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Hotel Operations Supervisor
2 months ago
The Hotel Operations Supervisor plays a crucial role in ensuring the hotel consistently meets its performance targets and upholds the brand's reputation for excellence. This position focuses on optimizing guest experiences and enhancing staff productivity across various departments including front desk, food service, and housekeeping.
Key Responsibilities
• Uphold the standards of Sonesta Service in all guest interactions, fostering a culture of exceptional customer service among all hotel staff.
• Develop and implement effective processes to guarantee that all guest amenities are adequately stocked, food and beverage services meet guest expectations, and the hotel environment is well-maintained.
• Ensure comprehensive training for all team members, equipping them with the necessary tools and resources to perform their roles effectively.
• Oversee front office operations and reservation systems to deliver outstanding guest services while managing inventory and safeguarding financial transactions.
• Handle approvals, billing, and collections for the hotel's Accounts Receivables.
• Prepare monthly financial reports and assist in the analysis of budget variances within key departments.
• Manage housekeeping and laundry operations to ensure compliance with brand standards and quality expectations.
• Conduct regular inspections of guest rooms and public areas to maintain cleanliness and proper condition.
• Supervise food and beverage operations to ensure quality standards and guest satisfaction are consistently met.
• Monitor inventory levels and place orders as necessary to maintain adequate supplies.
• Establish and enforce budgetary controls for departmental expenses.
• Collaborate with management to identify and address budget variances.
• Ensure compliance with all health, safety, and legal regulations pertaining to hotel operations.
• Act as the point of contact for guest complaints, ensuring prompt and professional resolution.
• Promote teamwork and high-quality service through effective communication and coordination with all departments.
• Represent the hotel at social events and networking opportunities to foster business relationships.
• Enforce adherence to hotel policies and procedures across all operational departments.
• Perform additional duties as assigned.
Qualifications
• Bachelor's degree in Hotel Management, Business Administration, or a related field is preferred.
• A minimum of two years of supervisory experience in a hospitality setting is preferred.
• Strong communication skills in English; proficiency in additional languages is advantageous.
• Proficient in Microsoft Office and hotel management software.
• Valid driver's license is required.
• Ability to stand, bend, and move throughout the hotel as needed.
Compensation and Benefits
• Competitive salary range of $70,000 - $75,000, commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, paid time off, and various employee discounts.
• Opportunities for professional development and career advancement.
