Hotel Operations Manager

7 days ago


San Diego, California, United States Excel Hotel Group Full time

Job Summary:

We are seeking an experienced Operations Leader to support our General Manager in all areas of the hotel. As the face of our company, you will ensure visitors receive a warm welcome and provide exceptional customer service.

Responsibilities:

  • Coordinate front desk activities, including calls, reservations, and guest services
  • Supervise and lead our team, combining a pleasant personality with a dynamic professional attitude
  • Deal efficiently with complaints and provide solid customer service
  • Support hotel operational processes and guest services, including purchasing, brand reporting, and managing staff
  • Develop teammates, track and pay incentives, and train front office staff
  • Assist with breakfast and housekeeping as needed, and ensure timely and accurate customer service
  • Handle complaints and specific customer requests via e-channels and brand (Medallia)
  • Monitor stock and order office supplies, and ensure proper mail distribution

Qualifications:

  • 2+ years supervisory experience in hotels
  • Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines
  • Basic knowledge of computers and software, including email, word processing, spreadsheet software, and hotel management system (Fosse)

Benefits:

  • Medical, dental, life, PTO, and 401k with company match for full-time associates
  • Excellent travel discount program
  • Opportunity to grow, promoting from within
  • Includes some overtime

Compensation:

$55,000.00 - $60,000.00 per year

Equal Opportunity Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    General Manager Opportunity at Margaritaville Hotel San Diego Gaslamp QuarterAbout the Role:We are seeking an experienced and visionary General Manager to lead our team at the Margaritaville Hotel San Diego Gaslamp Quarter. As a key member of our leadership team, you will be responsible for overseeing all aspects of hotel operations, including guest...


  • San Diego, California, United States Hotel Resource Full time

    Job Summary:The Human Resources Manager is responsible for overseeing the operations of the Human Resources Department at Hotel Resource. This role involves managing various aspects of HR, including recruiting, record keeping, compensation, benefits, training, associate relations, performance management, budgeting, and safety.Key Responsibilities:Recruiting:...

  • General Manager

    1 week ago


    San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    General Manager Opportunity at Margaritaville Hotel San Diego Gaslamp QuarterWe are seeking an accomplished and visionary leader to join our prestigious hotel/resort as the General Manager. As the head of our hotel operations, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and ensuring operational excellence.Key...

  • General Manager

    2 weeks ago


    San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    General Manager Opportunity at Margaritaville Hotel San Diego Gaslamp QuarterWe are seeking an accomplished and visionary leader to join our prestigious hotel/resort as the General Manager. As the head of our hotel operations, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and ensuring operational excellence.Key...


  • San Diego, California, United States Excel Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Maintenance Technician to join our team at Excel Hotel Group. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel properties.Key ResponsibilitiesFacilities Maintenance: Perform routine maintenance tasks to ensure the proper functioning of hotel equipment,...

  • Front Desk Supervisor

    3 weeks ago


    San Diego, California, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hotel Resource. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide top-notch customer service...


  • San Diego, California, United States Best Western San Diego Miramar Full time

    Job Title: Hotel Operations ManagerWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Best Western San Diego Miramar. As a key member of our hotel management team, you will be responsible for ensuring the smooth operation of our front desk, guest services, and administrative functions.Key Responsibilities:Support...


  • San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    {"Overview": "As the General Manager of the Margaritaville Hotel San Diego Gaslamp Quarter, you will be responsible for overseeing all aspects of hotel operations, including guest services, sales, marketing, finance, and HR. This is a unique opportunity to lead a top-notch property and shape memorable guest experiences.", "Key Responsibilities": "Develop and...


  • San Francisco, California, United States Viceroy Hotel Group Full time

    **Job Summary**Viceroy Hotel Group is seeking a highly experienced and motivated Area General Manager to lead the day-to-day operations of our hotels in San Francisco. As a key member of our leadership team, you will be responsible for driving business growth, improving guest satisfaction, and maintaining high standards of service.**Key...

  • General Manager

    1 month ago


    San Francisco, California, United States Viceroy Hotel Group Full time

    **Job Summary**Viceroy Hotel Group is seeking a highly experienced and motivated Area General Manager to lead the day-to-day operations of our hotels in San Francisco. As a key member of our leadership team, you will be responsible for driving business growth, improving guest satisfaction, and maintaining high standards of service.**Key...

  • Hotel Attendant

    4 weeks ago


    San Diego, California, United States Hotel Cleaning Services Full time

    Job Summary:As a Hotel Attendant at Hotel Cleaning Services, you will be responsible for ensuring the cleanliness and sanitation of hotel rooms and public areas. This is a critical role that requires attention to detail and a commitment to providing exceptional customer service.Key Responsibilities:Cleaning and Disinfecting: Properly clean and disinfect all...


  • San Francisco, California, United States Viceroy Hotel Group Full time

    **Job Opportunity for a Seasoned Hotel Executive****About the Role**Viceroy Hotel Group is seeking a highly experienced and skilled Area General Manager to lead the day-to-day operations of our hotels in San Francisco. As a key member of our leadership team, you will be responsible for driving business growth, improving guest satisfaction, and maintaining...


  • San Diego, California, United States Horton Grand Hotel Full time

    Front Desk Agent Opportunity at the Horton Grand HotelThe Horton Grand Hotel, a boutique hotel located in the heart of San Diego's Gaslamp Quarter, is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience.Key...


  • San Diego, California, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington Hotels. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective management of the front office.Key ResponsibilitiesAnticipate and respond to guest...


  • San Diego, California, United States Excel Hotel Group Full time

    Job SummaryAs a key member of our hotel team, the Housekeeping Manager plays a vital role in ensuring our guests receive exceptional service and a clean, comfortable environment. Reporting to the General Manager, this role is responsible for supervising the housekeeping and laundry operations, ensuring product quality standards are met, and providing...


  • San Diego, California, United States Horton Grand Hotel Full time

    About the RoleThe Horton Grand Hotel, a boutique hotel in the heart of San Diego's Gaslamp Quarter, is seeking a part-time Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service, and maintaining a high level of attention to detail.Key...


  • San Diego, California, United States Excel Hotel Group Full time

    Job SummaryAs a key member of our hotel team, the Housekeeping Manager will play a crucial role in ensuring the highest standards of cleanliness and service are maintained throughout our properties. Reporting to the General Manager, this individual will be responsible for supervising the housekeeping and laundry operations, training staff, and monitoring job...

  • Hotel Banquet Manager

    4 weeks ago


    San Diego, California, United States Hospitality Spotlight Full time

    Job OpportunityHospitality Spotlight is seeking a highly skilled Hotel Banquet Manager to lead our banquet team at a luxury hotel in southern California.The Role:As a Hotel Banquet Manager, you will be responsible for:Leading by Example: Demonstrating exceptional leadership skills and setting the tone for our banquet team.Managing Banquets: Overseeing the...


  • San Francisco, California, United States Courtyard S Francisco Union Sq Full time

    Job Summary:As a key member of the Courtyard San Francisco Union Square team, the Hotel Operations Manager will play a crucial role in ensuring the smooth operation of the hotel. This individual will be responsible for supervising operating departments in the absence of the General Manager and/or the Manager on Duty, and will assist the General Manager in...


  • San Francisco, California, United States Nor Cal Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business success. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and achieving financial goals.Key ResponsibilitiesLeadership and...