Hotel Operations Manager

3 days ago


San Francisco, California, United States Nor Cal Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business success. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and achieving financial goals.

Key Responsibilities
  • Leadership and Management
    • Supervise and develop the performance of all hotel operating departments, including front and back of house operations, food and beverage services, and sales and marketing teams.
    • Establish and implement effective leadership and management strategies to drive business growth and improve operational efficiency.
  • Guest Experience and Satisfaction
    • Ensure that all guests receive exceptional service and have a memorable experience at our hotel.
    • Monitor and address guest concerns and complaints in a timely and professional manner.
  • Financial Management
    • Manage the hotel's financial performance, including revenue, payroll, cost of sales, and operating costs.
    • Develop and implement cost-saving initiatives and strategies to improve profitability.
  • Operational Excellence
    • Ensure that all hotel operations are running smoothly and efficiently, including maintenance, repairs, and upkeep of facilities and equipment.
    • Develop and implement effective operational procedures and policies to drive business success.
  • Strategic Planning and Partnerships
    • Develop and implement strategic plans to drive business growth and improve market share.
    • Build and maintain strong relationships with key stakeholders, including vendors, suppliers, and industry partners.
Requirements
  • Education and Experience
    • Minimum of 5 years of progressive experience in hotel operations, with a minimum of 3 years in a leadership role.
    • Experience in a similar role in a 3- or 4-star hotel or hospitality organization.
  • Skills and Qualifications
    • Excellent leadership and management skills, with the ability to motivate and develop high-performing teams.
    • Strong financial management skills, with the ability to analyze financial data and make informed business decisions.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and stakeholders.
    • Ability to work in a fast-paced environment and adapt to changing circumstances.
About Nor Cal Hospitality

Nor Cal Hospitality is a hotel brand and management company that is committed to providing exceptional guest experiences and driving business success. We are dedicated to offering travelers a connection to their destination through an immersive hospitality experience.

We offer a competitive compensation package, including a salary, benefits, and performance-based bonuses. If you are a motivated and experienced professional who is passionate about delivering exceptional guest experiences and driving business success, we encourage you to apply for this exciting opportunity.



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