Hotel Operations Manager

4 weeks ago

San Francisco, California, United States Nor Cal Hospitality Full time

Hotel Operations Manager

At Nor Cal Hospitality, we are seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our leadership team, you will be responsible for the day-to-day operation of our hotel, with a focus on sales, financial management, quality assurance, and employee experience and guest satisfaction.

Key Responsibilities:

  • Establish strong relationships with internal and external stakeholders
  • Supervise and develop the performance of all hotel operating departments
  • Create, implement, and ensure full compliance with operating controls, SOPs, policies, procedures, and service standards
  • Handle all guest concerns and complaints and issues, including prompt investigation and resolution
  • Promote the hotel in industry or trade organizations
  • Ensure regular upkeep, repair, and overall general maintenance of the hotel and system of ongoing maintenance of facilities and equipment
  • Regular personal inspection of guest rooms, public areas, and back of house
  • Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance, and operating departments
  • Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees
  • Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions
  • Regular review of Front Office results in order to maximize room revenue
  • Identify problem areas and initiate solutions
  • Monitor sales levels in order to take steps to reverse negative sales trends
  • Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded
  • Develop and implement cost savings initiatives and strategies
  • Profit and Loss analysis and management
  • Prepare and present in partnership with VP of Operations monthly ownership recap
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed
  • Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs
  • Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary
  • Monthly forecasting of operating staff and cost expenditures
  • Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business
  • Review and approve all expenses in "other expense" categories in all departments
  • Regularly review all major expenses to assure that monies are wisely expended

Qualifications:

  • Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)
  • Experience in Lifestyle Brand
  • Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management
  • Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint
  • Knowledge of Federal, State, and Local legislation related to hotel operations is a must
  • Excellent and efficient time management skills and ability to prioritize workload
  • Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary
  • Ability to present facts and recommendations effectively in oral and written form
  • Ability to communicate effectively with employees, management, clients, and vendors as necessary
  • Able to work a flexible schedule in order to accommodate business levels
  • Demonstrated Entrepreneurial Skill
  • Savvy/Business Minded
  • Must be eligible to work in the USA

Compensation: $90,000 per year

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