Hotel Operations Supervisor

4 days ago


San Juan Capistrano, California, United States Marriott Full time

Job Summary:

As a Hotel Operations Supervisor at Marriott, you will play a vital role in ensuring the smooth operation of our hotel's rooms and guest services. Your primary responsibility will be to promote staff engagement and teamwork to provide exceptional service to our guests.

Key Responsibilities:

  • Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
  • Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.
  • Complete work orders for maintenance repairs.
  • Inspect public areas, restrooms, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.
  • Arrange turndown for VIPs/any package inclusive rates, etc.
  • Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift.
  • Monitor the notations in MARSHA and clear all exceptions.
  • Keep records of Marriott Rewards enrollments and Front Office incentive programs.
  • Review and maintain all Market Rate Codes.
  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Process guest check-ins and promote room up-sales.
  • Ensure rates match market codes and that any exceptions are documented.
  • Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Requirements:

  • At least 2 years of related work experience.
  • At least 1 year of supervisory experience.

Benefits:

Marriott International offers a competitive salary, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About Marriott International:

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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