Hotel Operations Director

2 weeks ago


San Francisco, California, United States Nor Cal Hospitality Full time
Job Title: General Manager

Job Summary:

The General Manager is a key leadership role responsible for the overall success of our hotel. As a seasoned professional, you will oversee the day-to-day operations, focusing on sales, financial management, quality assurance, and employee experience and guest satisfaction.

Key Responsibilities:

  • Establish strong relationships with internal and external stakeholders.
  • Supervise and develop the performance of all hotel operating departments.
  • Create, implement, and ensure full compliance with operating controls, SOPs, policies, procedures, and service standards.
  • Handle guest concerns and complaints, including prompt investigation and resolution.
  • Promote the hotel in industry or trade organizations.
  • Ensure regular upkeep, repair, and maintenance of the hotel and its facilities.
  • Regularly inspect guest rooms, public areas, and back-of-house operations to ensure high standards.
  • Establish a friendly, courteous, service-oriented approach to guests, exhibited by all hotel employees.
  • Develop and implement guest service standards for all departments.
  • Review Front Office results to maximize room revenue.
  • Identify problem areas and initiate solutions.
  • Monitor sales levels to reverse negative trends.
  • Manage ongoing profitability, ensuring revenue, payroll, cost of sales, and operating costs meet or exceed goals.
  • Develop and implement cost savings initiatives and strategies.
  • Prepare and present monthly financial outlooks for Rooms, Food & Beverage, and Sales.
  • Work with Sales and Revenue Management teams to maximize room yield and hotel revenue.
  • Assist with procurement of operating supplies and equipment, and contracting with third-party vendors.
  • Monthly forecasting of operating staff and cost expenditures.
  • Review and approve all expenses in "other expense" categories.
  • Regularly review major expenses to ensure wise expenditure.

Qualifications:

  • Minimum of 5 years progressive combined experience in a 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role.
  • Experience in Lifestyle Brand.
  • Excellent knowledge of hotel business management, including sales, front and back-of-house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management.
  • Knowledge and experience in computers, including Microsoft Excel, Word, PowerPoint.
  • Knowledge of Federal, State, and Local legislation related to hotel operations.
  • Excellent time management skills and ability to prioritize workload.
  • Excellent interpersonal skills and ability to establish and maintain effective relationships.
  • Ability to effectively handle challenges, including anticipating, preventing, identifying, and solving problems.
  • Ability to present facts and recommendations effectively in oral and written form.
  • Ability to communicate effectively with employees, management, clients, and vendors.
  • Able to work a flexible schedule to accommodate business levels.
  • Demonstrated Entrepreneurial Skill.
  • Savvy/Business Minded.
  • Must be eligible to work in the USA.

Compensation: $90,000



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