Hotel Operations Director

2 days ago


San Francisco, California, United States Nor Cal Hospitality Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business growth.

Key Responsibilities:
  • Establish and maintain strong relationships with internal and external stakeholders.
  • Supervise and develop the performance of all hotel operating departments.
  • Implement and ensure compliance with operating controls, SOPs, policies, procedures, and service standards.
  • Handle guest concerns and complaints, and resolve issues promptly and efficiently.
  • Promote the hotel in industry or trade organizations.
  • Ensure regular upkeep, repair, and maintenance of hotel facilities and equipment.
  • Lead by example and establish a service-oriented approach to guests.
  • Establish and implement guest service standards for all departments.
  • Review Front Office results to maximize room revenue.
  • Identify problem areas and initiate solutions.
  • Monitor sales levels and take steps to reverse negative sales trends.
  • Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs are met or exceeded.
  • Develop and implement cost savings initiatives and strategies.
  • Prepare and present monthly financial outlooks and review financial statements to correct problems and plan for future business.
Qualifications:
  • Minimum of 5 years progressive combined experience in a 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role.
  • Excellent knowledge of all aspects of hotel business management, including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management.
  • Knowledge and experience in computers, including Microsoft Excel, Word, and PowerPoint.
  • Knowledge of Federal, State, and Local legislation related to hotel operations.
  • Excellent time management skills and ability to prioritize workload.
  • Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees.
Compensation:

$90,000



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