Customer Success Specialist Team Lead

3 weeks ago


Boston, Massachusetts, United States Sama Full time
Empower Employee Engagement

At Sama, we're on a mission to elevate employee engagement worldwide. We believe that coaching creates a safe space for growth, leading to diversity and inclusion.

As a key member of our team, you'll drive success by helping clients achieve their goals and maximize ROI with our platform. Your focus will be on delivering exceptional customer experiences, building long-lasting relationships, and identifying opportunities for growth and development.

We're seeking a dynamic individual from an HR background to join our team as a Customer Success Specialist. If you have a passion for fostering employee engagement and empowerment, contributing to positive change globally, this could be the ideal role for you.

Your responsibilities will include:

  • Driving Success: Helping clients achieve their objectives and maximizing their return on investment (ROI) with our platform.
  • Building Relationships: Establishing strong, lasting partnerships with our valued clients.
  • Innovation and Growth: Identifying opportunities for upselling and collaborating closely with our sales team to drive revenue and expand our reach.

What You'll Need to Succeed:

  • A minimum of 3-5 years' experience in either an HR or Customer Success role.
  • A minimum of 1 year's experience in a start-up environment.
  • Previous experience working closely with People, Culture (HR), and Learning, and Development clients.
  • A natural ability to build and maintain relationships with diverse stakeholders.
  • Experience using CRM software, preferably HubSpot, with a solid understanding of technology platforms driving automation and scalability.
  • A commercially driven mindset capable of spotting opportunities for growth and development in accounts.
  • Strong ability to set, meet, and exceed KPIs and performance goals.

Compensation and Benefits:

The estimated salary range for this role is $60,000 - $80,000 per annum, offering a hybrid working model with remote work initially transitioning to a mix of office and remote work once our Boston office opens. Enjoy access to your professional coach via our app, regular training and development, and plenty of room for growth as our ambitious team grows.



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