National Support Center Representative

2 weeks ago


El Paso, Texas, United States General Dynamics Information Technology Full time

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust

Job Family:
SCA

Job Qualifications:
Skills: Call Center, Customer Service, Data Entry
Certifications: Experience: 0 + years of related experience

Citizenship Required:
Yes

Job Description:
As a member of the General Dynamics Information Technology team, you will play a vital role in assisting citizens during challenging times. The training and work associated with this position are conducted onsite at our designated facility.

Upon successful completion of training, including on-the-job training, employees may have the opportunity to work remotely. We are looking for dedicated individuals who are eager to provide support to families and individuals in crisis at our National Assistance Center.

This is a short-term/seasonal role where your contributions will directly impact the lives of those in need.


Ideal Candidate:
  • Compassionate and empathetic, with a strong desire to assist others.
  • A proactive individual committed to delivering exceptional customer service.
  • Energetic and enthusiastic, with a drive for success.
  • Able to thrive in a fast-paced environment that demands urgency.

Key Responsibilities:
  • Provide essential support to individuals and families by following established call protocols to gather, enter, and verify information.
  • Manage a high volume of inbound calls, assisting those affected by recent events.
  • Adhere to customer service and documentation standards to ensure quality support.

Requirements:
  • Flexible availability with a willingness to work various shifts.
  • Ability to start work with minimal notice.
  • Willingness to work onsite as required.
  • Access to reliable internet service.
  • Capability to manage crisis situations and provide support during emotional times.
  • High school diploma or equivalent.
  • Ability to pass a government background check.
  • U.S. Citizenship.
  • Residency within a reasonable commuting distance of the facility.

Work Environment:
Full-time, hybrid work model (onsite and remote).

Additional Information:

Our comprehensive benefits package includes various medical plan options, dental and vision plans, and a 401(k) plan with company matching. We prioritize work/life balance by offering flexible work weeks and a range of paid time off options.

We are committed to providing our employees with competitive offerings that reflect their needs and values.

General Dynamics Information Technology is a global leader in technology and professional services, dedicated to delivering innovative solutions to government and defense sectors.



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