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National Support Center Customer Service Representative
2 months ago
Type of Requisition:
PipelineClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NoneSuitability:
Public Trust/Other Required:
OtherJob Family:
SCAJob Qualifications:
Skills:
Call Center, Customer Service, Data EntryCertifications:
Experience:
0 + years of related experienceUS Citizenship Required:
YesJob Description:
Become a part of the General Dynamics Information Technology team, dedicated to assisting individuals in need. Training and responsibilities associated with this role are conducted onsite at our facility. Remote work may be available after successful training completion, including a minimum of 8 days onsite.
We have openings for dedicated and empathetic individuals to provide support to families and individuals during challenging times at our National Assistance Center. Make a meaningful difference in the lives of others as they navigate through difficult situations. This is a temporary/seasonal position.
As a strong candidate, YOU ARE:
- Empathetic and compassionate, with a strong desire to assist others
- A proactive advocate for change, committed to delivering exceptional customer service
- Enthusiastic and energetic, striving for high levels of achievement
- Able to excel in a fast-paced environment that demands urgency
In this vital support role, YOU WILL:
- Make a positive impact by assisting individuals and families through structured call protocols to collect, enter, and verify information
- Handle a high volume of inbound calls in a contact center setting, supporting those affected by recent events
- Follow established customer service and documentation standards to ensure quality support
To succeed in this role, you MUST HAVE:
- Flexible availability and a willingness to work various shifts
- An ability to start work with as little as 24 hours notice
- A readiness to work ONSITE as needed
- Access to a minimum of 10 Mbps download speed and 1 Mbps upload speed of dedicated internet (satellite internet will not qualify)
- Capability to manage crisis situations and support callers during emotional times
- A high school diploma or equivalent
- A successful completion of a government background check
- US Citizenship
- Texas residency within a reasonable commuting distance of our facility
Work environment:
- Full time
- Hybrid: On-site and remote
Additional Work Locations:
- Opportunities available in various locations
This position is not yet funded.
Scheduled Weekly Hours:
8Travel Required:
NoneTelecommuting Options:
RemoteAdditional Benefits:
Our benefits package includes various medical plan options, dental and vision plans, and a 401(k) plan with company matching. We promote work/life balance with flexible work weeks and paid time off plans, including vacation and sick leave. We also offer short and long-term disability benefits, life insurance, and other offerings to protect our employees' income. We are committed to ensuring our Total Rewards package remains competitive and aligned with employee needs. General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.