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National Support Center Customer Service Representative
2 months ago
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust
Job Family:
SCA
Job Qualifications:
Skills: Call Center, Customer Service, Data Entry
Certifications: Experience: 0 + years of related experience
Citizenship Required:
Yes
Job Description:
Become a part of a dedicated team committed to assisting individuals in need. The training and responsibilities associated with this role are conducted onsite at our designated facility.
Employees may have the opportunity to work remotely after successfully completing training, which includes a minimum of 8 days onsite. We are looking for compassionate individuals to support families and individuals during challenging times at our Assistance Center.
This position offers a chance to make a meaningful impact as you help others navigate through difficult situations.As a qualified candidate, you are:
- Compassionate and empathetic, with a strong desire to assist others
- A proactive advocate for change, dedicated to delivering exceptional customer service
- Energetic and enthusiastic, striving for high levels of success
- Capable of thriving in a fast-paced environment that demands urgency
In this vital support role, you will:
- Make a difference in the lives of others by providing assistance through call guides to collect, enter, and verify information
- Handle a high volume of calls in an inbound contact center setting, supporting individuals and families affected by recent events
- Follow established customer service and documentation standards to ensure the necessary level of support
To excel in this position, you must possess:
- Flexible availability and a willingness to work various shifts
- The ability to start work with minimal notice
- A commitment to working onsite as required
- Access to a reliable internet connection
- Skills to manage crisis situations and provide support during emotional calls
- A high school diploma or equivalent
- The ability to pass a government background check
- U.S. Citizenship
- Residency within a reasonable distance of the facility
Please note:
Regular and timely attendance related to assigned work schedules, including breaks and lunches, is required to maintain adequate staffing levels and response times.
Work environment:
Full time
Hybrid: On-site and remote
Additional Work Locations:
Opportunities available in various locations.
Compensation:
The expected hourly rate for this position is approximately $20.84, subject to adjustments based on experience and location.
Scheduled Weekly Hours:
8
Travel Required:
None
Telecommuting Options:
Remote
Additional Benefits:
Our benefits package includes a variety of medical plans, dental and vision options, and a 401(k) plan with company matching. We promote work/life balance with flexible work weeks and various paid time off plans, including vacation and sick leave. Additional offerings include short and long-term disability benefits, life insurance, and critical illness coverage.
We regularly assess our Total Rewards package to ensure competitiveness and alignment with employee values.We are a global technology and professional services company delivering consulting, technology, and mission services to major agencies across the U.S. government and defense sectors. Our experts leverage technology to create immediate value and deliver innovative solutions.
We strive to create a safer, smarter world by harnessing advanced technology and deep expertise, allowing our employees to see their impact every day.We are an Equal Opportunity/Affirmative Action employer, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
