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Senior Enterprise Account Executive

2 months ago

San Francisco, California, United States Patch Full time
About Patch:

A sustainable future relies on innovative climate solutions, and these solutions require substantial funding to expand. Carbon credits represent a powerful financial mechanism capable of propelling climate initiatives to unprecedented scales.

Patch merges cutting-edge technology with expertise in carbon markets to assist organizations in formulating and executing their carbon credit strategies. Our platform aids clients in defining or refining their approach to the voluntary carbon market while achieving their objectives through high-integrity projects.

We have empowered numerous organizations to fulfill their sustainability ambitions while accelerating climate solutions.


About the Role:

As the Enterprise Account Manager, you will play a pivotal role in shaping our account management strategy across various product lines.

Your responsibilities will include managing our most critical clients, enhancing the efficiency of our onboarding processes, refining our customer success framework, and collaborating closely with sales, marketing, product, and engineering teams to consistently surpass customer expectations.


Key Responsibilities:
  • Collaborate with the Head of Revenue and Enterprise Sales Leader to develop Patch's customer account management framework from the ground up.
  • Directly manage a portfolio of key enterprise clients with over 5,000 full-time employees.
  • Achieve a leading renewal rate and high customer satisfaction scores.
  • Drive adoption, efficiency, and consistency in our processes, focusing on strategic-level clients.
  • Deliver an exceptional customer experience while continuously seeking ways to enhance customer outcomes.
  • Lead our most significant strategic renewals and partner with Account Executives to identify growth opportunities.
  • Act as the voice of the customer, attentively listening to their needs and systematically providing detailed feedback to the internal team to inform product development and priorities.
  • Work collaboratively with Product, Climate Strategy & Solutions, Sales, Marketing, and other teams to achieve client outcomes.
  • Adopt an entrepreneurial mindset in your approach to the role.

Who You Are:

You are a seasoned account manager with a proven history of developing strategies and nurturing relationships with enterprise clients. You have consistently met account management and growth targets for strategic and enterprise accounts.

You are prepared to take initiative and work independently as you build your strategy. You possess extensive knowledge of large enterprise post-sales processes and have experience contributing to or being part of a scaling account management or customer success team in a fast-growing company, preferably a B2B startup.

You are an empathetic listener and communicator, capable of effectively collaborating with both internal and external stakeholders. You have a keen interest in climate action and carbon markets and are willing to travel occasionally to client locations to foster and maintain relationships.


Why Choose Patch:

Join a team of talented professionals in the climate tech sector, offering competitive compensation and meaningful equity. Enjoy a monthly wellness stipend for mental and physical health, a flexible vacation policy, and a generous parental leave policy.

Patch is committed to diversity and equal employment opportunities, ensuring that all applicants are treated fairly without discrimination based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or any other legally recognized protected basis.

If offered a position, your offer may be contingent upon the successful completion of a background check conducted in accordance with applicable laws.


Compensation Range:

$180K - $200K

Location: San Francisco
Type: Full-time
Department: Sales
Compensation: Estimated on-target earnings of $180K – $200K, with equity and insurance eligibility for full-time employees.