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Telehealth Support Specialist

2 months ago

Orlando, Florida, United States Health First Full time

**Job Summary:**

We are seeking a highly skilled and dedicated individual to join our team as a Customer Care Operator at Health First. As a key member of our telehealth services team, you will play a vital role in providing exceptional customer service and support to patients, families, and healthcare professionals.

**Key Responsibilities:**

  • **Quality and Safety:**
    • Respond to emergency codes within 60 seconds, ensuring timely and effective resolution.
    • Maintain accurate and up-to-date records in IntelliDESK, including on-call physician schedules.
    • Demonstrate teamwork and collaboration with all Call Center staff members.
  • **Customer Service:**
    • Provide accurate and timely information to patients, families, and healthcare professionals via phone and other communication channels.
    • Assist with physician referrals, after-hours call service, and general information requests.
  • **Documentation and Reporting:**
    • Complete accurate and timely computer data entry and call interaction documentation.
    • Participate in departmental meetings and performance improvement processes.
  • **Professional Development:**
    • Participate in ongoing training and professional development to enhance skills and knowledge.
    • Seek feedback and coaching to improve performance and achieve goals.

**Requirements:**

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and critical thinking skills.