Sales Operations Manager

7 days ago

Columbia, Maryland, United States W. R. Grace & Co. Full time
Job Description

W. R. Grace & Co. is seeking a highly skilled Sales Operations Manager to join our Refining Technologies Sales Enablement team. This role will support the ART (Advanced Refining Technologies) business and report to the RT Sales Enablement Director located in Houston, TX. This position is located at our corporate headquarters in Columbia, MD or our Houston, TX downtown office.

Key Responsibilities
  • Application Expertise
    • Ensure custom application functionality and product/customer/opportunity data integrity, including maintenance of key data tables and custom fields, as well as product costing datasets between ART systems.
  • Commercial Excellence Roadmap
    • Responsible for maintaining and advancing the ART Commercial Excellence roadmap and monitoring the progress on roadmap milestones.
  • Change Management
    • Develop clear change management plans to ensure roadmap projects are on-time and on-budget with high user adoption.
  • Process Improvement
    • Fosters the spirit of continuous process improvement and identifies and drives process improvement that deliver better business performance, better analytics, and better insights.
    • Responsible for developing user stories and functional requirements, driving the definition of systems configuration to standardize, streamline and enhance the sales user's experience.
    • Develop strategic solutions using Salesforce, SAP and SFDC Analytics tools to drive process improvements that result in positive impact to the business.
    • Manage relationship and prioritization of releases with Grace IT team, Chevron, and other third-party programmers to implement improvements/changes.
  • User Adoption and Training
    • Conduct in-person and online workshops to educate users on the platform. Develop and administer CRM training to new sales personnel for seamless user adoption and utilization.
  • CRM Data Stewardship
    • CRM data stewardship and work closely with teams to ensure customer data is structured appropriately for customer segmentation and automation.
  • Leadership and Collaboration
    • Engage appropriate stakeholders at all levels of the organization and work cross-functionally to deliver results.
Requirements
  • Education
    • 4-year degree in a technical or business field.
  • Experience
    • 7+ years in sales, sales support, order fulfillment, supply chain, or other relevant business experience.
  • Skills
    • Fluent in English spoken & written.
    • Salesforce configuration experience and knowledge of objects, workflows, validation, and approval processes is desired.
    • Proficient in Microsoft Office suite, Salesforce CRM Sales Cloud, Tableau Analytics (Einstein), WalkMe, familiarity with commercial processes and sales cycle milestones and related metrics.
  • Travel
    • Ability to travel. Frequency of travel is limited (1-3 times a year).
Preferred Qualifications
  • Technical Skills
    • Previous experience in SAP Order Management and Pricing, BW and SAC preferred.
  • Soft Skills
    • Proactive individual who takes ownership to resolve problems.
    • Attention to detail and accuracy.
    • Performs effectively under pressure and in conditions of ambiguity with a sense of urgency & bias towards action.
    • Excellent organizational, communication, collaborative and interpersonal skills, including inter-cultural understanding.
Benefits
  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability
  • Grace Wellness Program
  • Flexible Workplace
  • Retirement Plans
  • 401(k) Company Match - Dollar to dollar up to the first 6%
  • Paid Vacation and Holidays
  • Parental Leave (salaried only)
  • Tuition Reimbursement
  • Company Donation Match Program

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