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Spa Operations Assistant Manager
2 months ago
Spa Operations Assistant Manager
Join Our Dynamic Team
Hand & Stone Massage and Facial Spa is on the lookout for a dedicated Spa Operations Assistant Manager. Our ideal candidate possesses 1 - 3 years of leadership experience, is a motivated individual with outstanding communication abilities, and can work autonomously. We seek someone who is interested in a long-term career in a stable and positive environment with significant opportunities for professional advancement.
Key Responsibilities
- Deliver exceptional customer service and experiences to all clients and members through effective communication, appointment scheduling, and membership management.
- Assist in overseeing daily operations of the spa.
- Monitor and enhance spa sales performance.
- Communicate promotional offers and service options to clients.
- Train, supervise, and mentor sales and service staff.
- Drive membership education and sales, including setting sales goals and incentives.
- Promote products and services passionately with clear communication.
- Collaborate with the Service Provider team to optimize appointment scheduling.
Qualifications
- Demonstrated passion for engaging with clients and providing consistent, high-quality service.
- Ability to work flexible hours, including evenings, weekends, and some holidays.
- Excellent verbal and written communication skills.
- A quick learner with a positive outlook.
- Comfortable in a fast-paced, high-volume environment.
- Proficient in computer systems; experience with retail or appointment booking software is advantageous.
- A strong team player with the capability to work independently with minimal supervision.
- Exceptional organizational skills, attention to detail, and multitasking abilities.
- Critical thinking skills, including conflict resolution.
About Hand & Stone
Hand & Stone is a leading national franchise specializing in massage, facial, and hair removal services. With over 450 locations nationwide, we are a frontrunner in the membership-based spa service industry. As the largest franchisee in the Hand & Stone network, we pride ourselves on our family-owned business model, which allows us to offer the benefits of a large corporation while maintaining a welcoming and familial atmosphere.
Why Join Us?
We provide a comprehensive benefits package for full-time team members, including:
- Medical and Dental Insurance with generous employer contributions.
- A $25K Life Insurance policy at no cost.
- Competitive compensation structure with hourly rates plus commissions.
- Paid training and professional development opportunities.
- Employee discounts and a safe, professional working environment.
- Opportunities for career advancement, with a focus on promoting from within.
Become part of a team that values client experience and employee satisfaction. At Hand & Stone, we believe that happy employees lead to happy clients.
