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Front Office Manager

2 months ago

Houston, Texas, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.

Key Responsibilities

  • Guest Relations
    • Anticipate and respond to guest needs, maintaining a positive and professional demeanor at all times.
    • Greet and communicate with guests, ensuring a seamless check-in and check-out process.
  • Staff Management
    • Supervise and train front office staff, including interviewing, hiring, and scheduling.
    • Ensure proper staffing levels and manage staff performance.
  • Problem Solving
    • Resolve guest complaints and concerns in a timely and professional manner.
    • Investigate and resolve issues, providing creative solutions to ensure guest satisfaction.
  • Operational Management
    • Manage the hotel's front office operations, including daily transactions and MICROS system.
    • Communicate with other departments, such as Housekeeping and Engineering, to ensure seamless operations.
  • Special Requests
    • Assist the General Manager with special requests, group blocking, and unusual circumstances.

Requirements

  • High work ethic and self-initiative.
  • Proven customer service and problem-solving experience.
  • Regular attendance and adaptability to varying schedules.
  • Ability to focus and maintain attention to tasks despite frequent interruptions.