Senior Front Office Manager Rooms Operations
1 week ago
As a Senior Front Office Manager Rooms Operations, you will be responsible for leading the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department. You will monitor compliance with standards and procedures, lead specific teams, and assist with meeting or exceeding property goals.
Candidate ProfileWe are seeking a highly motivated and experienced professional with a strong background in hospitality management. The ideal candidate will have a high school diploma or equivalent, and at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
Key Responsibilities- Lead the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.
- Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Monitor compliance with standards and procedures.
- Lead specific teams and assist with meeting or exceeding property goals.
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Understand employee and guest satisfaction results and develop action plans to address needed areas and expand on strengths.
- Set clear expectations with the General Manager for the team.
- Verify that the team has the capabilities to meet expectations.
- Lead by example, demonstrating self-confidence, energy, and enthusiasm.
- Assist employees in understanding guests' ever-changing needs and expectations and exceeding them.
Marriott International offers a competitive salary range of $68,000 to $82,000 annually, as well as a comprehensive benefits package, including a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
About the TeamCombining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
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