Front Office Team Lead

18 hours ago


Auburn Hills, Michigan, United States Hampton Inn Full time
Job Title:

Front Office Manager

About the Role:

We are seeking an experienced Front Office Manager to lead our guest services team. As a key member of our hotel operations, you will be responsible for ensuring exceptional service standards and delivering a high-quality experience for our guests.

Key Responsibilities:
  • Leadership and Supervision: Supervise and mentor front desk staff, providing guidance on performance evaluations, training, and development.
  • Service Excellence: Maintain high standards of guest service quality, contributing to increased satisfaction and loyalty.
  • Revenue Management: Achieve budgeted revenues and expenses, maximizing profitability through efficient room occupancy and average daily rate management.
  • Financial Planning: Develop short-term and long-term financial and operational plans for the guest services department, aligning with hotel objectives.
Requirements:
  • Experience: Minimum 1 year night audit experience, 2 years front desk operations experience, and 1 year in direct sales or retail trade.
  • Skills: Analyze business records, interpret financial information, and make informed decisions based on data.
Compensation:

$60,000 - $80,000 per annum, depending on experience.

Please note that this is a senior-level position requiring extensive experience and expertise in hotel operations.



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