Front Office Executive

10 hours ago


Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full time

Great Lakes Hospitality Group is hiring a Front Office Executive to lead our Front Desk team and drive business results.

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience and qualifications.

Job Description:

In this critical role, you will oversee Front Desk operations, manage staff, and implement initiatives to enhance guest satisfaction and revenue growth.

Key Responsibilities:

  1. Staff Management: Supervise and train Front Desk staff to deliver exceptional guest experiences and meet performance expectations.
  2. Guest Service Quality: Monitor and address any guest complaints or concerns, ensuring prompt resolutions and follow-ups.
  3. Financial Management: Manage the reservation function, credit control, and financial transactions to achieve budgeted revenues and expenses.
  4. Operational Excellence: Implement processes to streamline day-to-day operations, improve efficiency, and reduce costs.

Required Skills and Qualifications:

  • Bachelor's degree in Hotel Management or related field.
  • Minimum 1 year experience in front desk operations, preferably in a leadership role.
  • Strong leadership, communication, and problem-solving skills.


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