Relationship Building Specialist
1 week ago
About National Dentex Labs
National Dentex Labs is a leading healthcare organization specializing in the dental industry, offering a full spectrum of specialized products, services, and technologies to address any dental restoration need. With over 50 labs throughout the country, our team is growing, and we are seeking a skilled Customer Relations Specialist to join our organization.
Job Summary
We are seeking a highly motivated and detail-oriented Customer Relations Specialist to join our team at National Dentex Labs. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, resolving customer issues, and providing exceptional customer service.
Key Responsibilities
- Makes decisions to resolve customer issues and other key aspects of customer relationships
- Initiates and records contacts with potential customers and/or expands services to existing accounts and improving relationships
- Responds expeditiously to customers' complaints and problems and initiates changes to avoid future customer problems
- Tracks, records, and reviews frequency and types of service/quality problems/mistakes and leads problem-solving discussions with laboratory staff
- Initiates customer solutions whenever possible and takes necessary actions to convert negative customer and dental office experiences into positive outcomes
- Maintains and updates customer database
- Performs other appropriate job duties as assigned
Requirements
- Strong attention to detail
- Strong organizational and follow-up skills
- Self-directed, with the ability to analyze problems and make decisions
- Ability to multi-task and prioritize
- Creative thinking and problem-solving skills
- Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
- Desire to provide aid to expedite other positions for a more efficient overall team
- Strong data entry skills
- Strong ability to listen and comprehend instructions, following tasks through to completion
- Typing, 35 words per minute (as applicable)
Education and Experience
- Required: High school diploma or GED equivalent. Some college preferred
- 1-2 years' customer care experience
- General knowledge of Microsoft Office products
Competencies
- Time Management
- Goal-Oriented Focus
- Willingness to Learn
- Decision Quality
- Problem Solving
- Clear Communication Skills
Equipment Used
- Computer
- Telephone
Physical Requirements
- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good hand-eye coordination
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling
- Vision capabilities: Depth perception, attention to detail, and/or color
- Must be able to read, write, speak, and understand English
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