Payment Support Specialist

1 day ago

Boca Raton, Florida, United States Modernizing Medicine, Inc. Full time
Payment Support Specialist

At Modernizing Medicine, Inc., we're seeking a driven Payment Support Specialist to join our Client Services team. As a Payment Support Specialist, you'll play a critical role in providing best-in-class Payment Support services to our expanding client base. Your primary responsibility will be to deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, and effectively applying problem-solving techniques to educate clients and follow issues through to their successful resolution.

Key Responsibilities:
  • Deliver an exceptional client experience by identifying and documenting client needs and issues
  • Provide consistent, professional, and high-quality client support to our client base
  • Follow established procedures to ensure client satisfaction and quality service delivery
  • Communicate and collaborate across teams and departments to help solve issues
  • Replicate and document issues for further escalation
  • Escalate cases to T2/3 teams as appropriate

Requirements:
  • Bachelor degree preferred
  • Demonstrated ability to create an exceptional client experience
  • 1+ years of Merchant CC processing support experience preferred
  • Knowledge of payment terminal troubleshooting preferred - preferably Verifone terminals
  • Basic knowledge of Windows and/or Apple platforms: Mac, iPad, iPhone/iPad iOS
  • Knowledge of the healthcare industry and medical terminology is preferred
  • Two-year experience providing software application support preferred
  • Strong analytical and troubleshooting skills
  • Technically savvy with an ability to easily learn new software
  • High motivation and attention to detail
  • Possess a real passion for innovative solutions within Healthcare IT
  • Professional verbal and written communication skills are required

Benefits:
  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
  • Generous Paid Time Off and Paid Parental Leave programs
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

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