Claims Resolution Associate
1 day ago
Welcome to A.B. Data's Class Action Division where we handle hundreds of cases for various types of lawsuits every year.
We are seeking a highly skilled Customer Service Representative to join our team and contribute to the success of our organization.
As a Customer Service Representative, you will be responsible for processing Class Action lawsuit case claimant information into our systems.
You will learn the intricacies of individual cases to accurately process claims according to their specific procedures.
Making adjustments to claims based on information received from filers or project management to ensure claim accuracy is also a key responsibility.
You will return phone calls to claimants regarding their claims, the status of settlements, and assist with curing deficient claims.
Answering live incoming calls from claimants and handling their inquiries about specific settlements is also a key part of this role.
You will perform administrative tasks or projects based on need.
Responsibilities- Claim Processing - Accurately and promptly enter Class Action lawsuit case claimant information into our systems
- Return phone calls to claimants regarding their claims and the status of settlements
- Answer live incoming calls from claimants and handle their inquiries about specific settlements
- Make adjustments to claims based on information received from filers or project management to ensure claim accuracy
- Bilingual Spanish and English is a plus
- Strong customer focus and approach with outstanding customer service skills
- The ability to multi-task and good time management skills in a fast-paced environment
- Detail orientation and accuracy when keying data and information into a computer system
- Ability to adapt to new technology and operate it effectively
- Communicating effectively with co-workers and support teams to ensure smooth operation of daily tasks
- Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook
$17.00 per hour
We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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