Customer Service Representative
3 weeks ago
Duties and Responsibilities:
- Claim Processing: Accurately and promptly enter Class Action lawsuit case claimant information into the processing systems, learn the intricacies of individual cases to accurately process claims according to their specific procedures, and make adjustments to claims based on information received from filers or project management.
- Return Phone Calls and Live Incoming Calls: Return phone calls to claimants regarding their claims, the status of settlements, and assist with curing deficient claims, as well as answer live incoming calls from claimants and handle their inquiries about specific settlements.
- Administrative Tasks: Perform administrative tasks or projects based on need.
Requirements:
- Bilingual Spanish and English is a plus
- Strong customer focus and approach with outstanding customer service skills
- The ability to multi-task and good time management skills in a fast-paced environment
- Detail orientation and accuracy when keying data and information into a computer system
- Ability to adapt to new technology and operate it effectively
- Communicating effectively with co-workers and support teams to ensure smooth operation of daily tasks
- Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook
Education and Work Experience:
- High school diploma or equivalent
- Preferred customer service experience in a Call Center or other fast-paced environment
- Associate or bachelor's degree preferred for some advancement opportunities within company
Salary: $17.00 per hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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