Customer Service Representative Role

5 days ago


Milwaukee, Wisconsin, United States A.B. Data Full time

A.B. Data is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We are seeking a talented Customer Service Representative to join our team in a Class Action Division role.

Job Summary:

We are responsible for processing hundreds of cases for various types of lawsuits every year. As a Class Action Division Clerk, you will be handling claims, answering inquiries, and performing support tasks for other teams within our division.

Key Responsibilities:
  • Claim Processing: Accurately and promptly enter claimant information into our systems, learn individual case intricacies, and make adjustments based on received information.
  • Phone Calls and Inquiries: Return calls to claimants regarding their claims, status of settlements, and assist with curing deficient claims.
  • Administrative Tasks: Perform tasks based on need, including administrative projects.
Required Skills and Qualifications:
  • Bilingual Spanish and English is a plus.
  • Strong customer focus and approach with outstanding customer service skills.
  • The ability to multi-task and good time management skills in a fast-paced environment.
  • Detail orientation and accuracy when keying data and information into a computer system.
  • Ability to adapt to new technology and operate it effectively.
  • Communicating effectively with co-workers and support teams to ensure smooth operation of daily tasks.
Education and Work Experience Desired:
  • Highschool Diploma or Equivalent.
  • Preferred customer service experience in a Call Center or other fast-paced environment.
  • Associate or bachelor's degree preferred for some advancement opportunities within company.

The estimated salary for this position is $17.00 per hour.



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