Ambulatory Informatics Training and Support Specialist

6 days ago


Linthicum, Maryland, United States University of Maryland Medical System Full time
Job Summary

We are seeking a highly skilled Ambulatory Informatics Training and Support Specialist - Hybrid to join our team at the University of Maryland Medical System. This role will be responsible for providing training and support to users and application developers for clinical and business applications, as well as coordinating and providing support for the evaluation, integration, and training of health informatics needs for a safe and effective outpatient environment.

Key Responsibilities
  • Provide training and support to users and application developers for clinical and business applications
  • Coordinate and provide support for the evaluation, integration, and training of health informatics needs for a safe and effective outpatient environment
  • Manage small to medium projects or specific aspects of larger projects for patient access and financial services or business applications in the healthcare environment
  • Conduct workflow analysis, planning, development, user support, documentation, and reporting to support the implementation and execution of system applications
  • Synthesize outpatient area needs for integration and modification of clinical and business applications
  • Document specifications, fact-finding, and analyze results and propose solutions or recommendations
  • Assist in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout the University of Maryland Medical System
  • Collaborate with the University of Maryland School of Medicine and University Physicians to attain, understand, and manage shared processes
  • Provide services to customers across multiple UMM hospitals and Business Partners (FPI, SOM)
Requirements
  • Bachelor's degree in nursing, business, IT, healthcare administration, or other applicable field or comparable applicable industry experience required
  • Master's degree in nursing, other clinical specialty, education, business, health information management, informatics, or related field preferred
  • Three years patient care setting (preferably ambulatory) within the past ten years, or equivalent experience in a current Information Systems or Clinical Operations support position required
  • Implementation experience with electronic health record, registration, scheduling, and billing applications/system and/or previous experience in an enterprise-wide system implementation is preferred
  • Informatics or training industry certification recommended
  • Application credentialing required within the first 90 days of hire
  • Achieves and maintains applicable Epic or EHR application certification status within 24 months of hire to position (12 months if training is a principal part of the role)


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