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Client Support Specialist
2 months ago
Client Support Specialist
Are you passionate about assisting clients in resolving their challenges? Do you thrive in a customer-centric environment? If so, we encourage you to consider this opportunity.
Shift/Hours: Monday - Friday (Potential for full-time), First Shift, 8:30 AM - 5:30 PM
Compensation: $20/hr
Experience Level: Entry level, 1-2 years, 5+ Years
Our client is seeking a dedicated Customer Service professional to join their marine parts distribution company. This position offers a temporary-to-permanent opportunity, and the client is looking for a candidate who is committed to long-term employment. Please reach out to us or apply directly for immediate consideration.
Key Responsibilities of the Client Support Specialist:
- Process customer orders efficiently.
- Manage both inbound and outbound communications.
- Maintain a positive, empathetic, and professional demeanor toward clients at all times.
- Respond promptly to customer inquiries.
- Engage with clients through various communication channels.
- Address and resolve customer complaints effectively.
- Possess comprehensive knowledge of our products to provide accurate information.
- Handle orders, forms, applications, and requests proficiently.
- Document customer interactions, transactions, feedback, and complaints.
- Collaborate and communicate with team members as needed.
- Provide insights on the efficiency of customer service operations.
- Ensure client satisfaction and deliver exceptional customer support.
Qualifications for the Client Support Specialist include:
- Ability to work effectively both independently and within a team.
- Strong communication skills.
- Exceptional customer service abilities.
- Capability to manage multiple tasks simultaneously.
- Organizational skills.
- Self-motivated and proactive.
- Reliable transportation is essential.
- Experience in a B2B environment is required.
- Ability to remain composed in stressful situations.
- Comfortable with computer systems and order management software.
- Prior experience in customer support is necessary.
- Experience collaborating with warehouse teams for order fulfillment is a plus.
Benefits of working with PrideStaff:
- Medical, Rx, and Wellness Benefits.
- Dental and Vision Plan Options.
- Short-term Disability Coverage.
- 401(k) Retirement Plan.
- Holiday Pay.
About PrideStaff:
PrideStaff is dedicated to your success. Our experienced consultants provide valuable insights into the employment market and resources to support your career journey. Over the years, we have assisted thousands of individuals in finding exceptional career advancement opportunities. At PrideStaff, we genuinely value people and are committed to understanding your needs while advocating on your behalf with our extensive network of employers nationwide. Our recruiters are here to guide you with essential career tools and resources.
