Help Desk Professional

5 days ago


Detroit, Michigan, United States ServiceTec Full time
Company Overview

ServiceTec is a leading provider of Managed IT Services to the world's airports and airlines.

We partner with airports and airlines of all sizes to manage, maintain, monitor, and support business and mission-critical IT systems.

Job Role
  • Provide first- and second-tier technical support for all issues reported to the service desk.
  • Demonstrate expertise in a wide range of desktop hardware and software, including desktops, laptops, printers, office phones, projectors, and smart devices.
  • Troubleshoot, diagnose, and resolve issues related to operating systems, hardware, and software by analyzing symptoms and identifying root causes.

This is a full-time position requiring onsite shift work with hours from 9:00 AM to 6:00 PM, Monday to Friday.

Salary: $50,000 annually

Qualifications
  • College diploma or university degree in Computer Science, Information Technology, or related field, or 2+ years of equivalent work experience.
  • Proficiency with ticketing applications and providing level 1 or 2 support in a large organization (1000+ employees).
  • Familiarity with MS Windows and Windows-based software, including Office 365 and Active Directory.
Benefits
  • Excellent healthcare benefits: Medical and Dental.
  • 401K including an employer match.
  • Paid time-off and sickness leave.


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