Front Desk Service Specialist

5 days ago


Detroit, Michigan, United States Hollywood Casino at Greektown Full time

**Job Title:** Customer Service Associate - Front Desk

We are looking for a highly motivated and organized individual to join our team as a Customer Service Associate - Front Desk at Hollywood Casino at Greektown.

As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests. This includes greeting and registering guests, handling guest inquiries and resolving any issues that may arise during their stay.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will also be proficient in using computer software systems and possess a strong attention to detail.

In addition to your responsibilities at the front desk, you will also assist with administrative tasks such as inputting guest information into our system and maintaining accurate records of room availability.

We offer a competitive salary of **$17.89 per hour**, plus benefits, including opportunities for career advancement and professional growth.

**Key Responsibilities:*

  • Greet and register guests upon arrival, providing them with a warm welcome and ensuring a smooth check-in process
  • Handle guest inquiries and resolve any issues that may arise during their stay
  • Assist with administrative tasks such as inputting guest information into our system and maintaining accurate records of room availability
  • Work collaboratively with other members of the front office team to ensure seamless operations

**Requirements:*

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure
  • Proficient in using computer software systems
  • Able to lift up to 25 pounds and stand for long periods of time


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