Administrative Guest Services Representative

3 weeks ago


Detroit, Michigan, United States PENN Entertainment, Inc. Full time
Job Title: Front Desk Representative

We're always seeking talented individuals who believe in having fun while delivering exceptional service to our customers.

At PENN Entertainment, you'll be part of an exciting industry where days and nights are fast-paced. You'll work with diverse co-workers driven by their enthusiasm for helping people find and have more fun.

As a Front Desk Representative, you'll play a crucial role in ensuring guest satisfaction by managing the flow of communication at the front desk.

Key Responsibilities:
  • Provide excellent customer service to guests
  • Register and process guests upon arrival and departure
  • Manage guest accounts and maintain accurate records
  • Process telephone and walk-in reservations
  • Maintain contact with support team members for guest needs
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic math skills
  • Knowledge of hotel software and operations
  • Ability to read, write, and communicate verbally in English
Compensation:

$17.89 per hour salary

We're proud to offer a competitive compensation package that reflects our commitment to attracting and retaining top talent.



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