Front Desk Hospitality Representative

3 weeks ago


Detroit, Michigan, United States Fort Pontchartrain A Wyndham Hotel Full time

We are seeking a friendly and professional Front Desk Agent to join our outstanding team at Fort Pontchartrain A Wyndham Hotel.

As a Customer Service Ambassador, you will be responsible for greeting guests in a pleasant and efficient manner, registering and assigning rooms, transmitting and receiving messages, and keeping records of occupied rooms and guests' accounts.

The ideal candidate will have excellent communication skills, the ability to multitask, and a passion for providing exceptional customer service.

This is a full-time position with flexible schedules and competitive pay. Our benefits package includes medical, dental, vision, 401k with company match, and paid time off.

Job Responsibilities:

  • Greet guests in a friendly and professional manner
  • Register and assign rooms to guests
  • Transmit and receive messages using equipment such as telephone, fax, switchboard or computer
  • Keep records of room availability and guests' accounts
  • Compute bill, collect payment and make change for guests
  • Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP
  • Fulfill other administrative tasks as assigned by management

Requirements:

  • High School Diploma or equivalent required
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience
  • Excellent communication skills
  • Ability to meet deadlines
  • Available to work weekends and on public holidays

Benefits:

  • Competitive salary: $30,000 - $40,000 per year (dependent on experience)
  • Flexible schedules
  • Medical, dental, vision insurance
  • 401k with company match
  • Paid time off


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