Front Desk Operations Coordinator
3 weeks ago
The Front Desk Operations Coordinator will be responsible for handling all aspects of front desk operations, including guest check-ins/check-outs, room reservations, and requests. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work well under pressure.
The estimated salary for this role is $50,000 - $60,000 per annum, based on location and experience. This includes benefits such as health insurance, retirement plans, and paid time off.
About the Job:
- Organize and confirm guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver to appropriate department.
- Count bank at beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
Requirements:
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
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