Help Desk Professional

3 weeks ago


Detroit, Michigan, United States The Hertz Corporation Full time

We are seeking a highly motivated and organized Help Desk Professional to join our team at The Hertz Corporation. This individual will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met promptly and efficiently.

Salary: $16.00 hourly

About the Role

This is an exciting opportunity to work in a dynamic environment where you will have the chance to grow and develop your skills. As a Help Desk Professional, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing support via phone, email, or in-person.

Key Responsibilities:

  • Provide top-notch customer service, responding to queries, and resolving issues in a timely and professional manner.
  • Assist with troubleshooting, diagnosing problems, and implementing solutions to ensure minimal disruption to our customers.
  • Develop and maintain strong relationships with our customers, understanding their needs, and tailoring our services to meet those needs.
  • Stay up-to-date with company policies, procedures, and products to provide accurate information and advice to customers.
Requirements

To succeed in this role, you will need:

  • A High School Diploma or equivalent.
  • At least 2 years of experience in customer-facing roles, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • The ability to work flexibly, including evenings, weekends, and holidays, as required.
Benefits

We offer a competitive salary, plus benefits that include:

  • A comprehensive health insurance package.
  • A retirement savings plan, including a match.
  • A generous paid time-off policy.

Join us at The Hertz Corporation, where we value our employees and strive to create a positive work environment. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today.



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