Luxury Client Consultant

2 weeks ago


Glendale, Arizona, United States Tiffany & Co. Full time

Overview

At Tiffany & Co., we pride ourselves on delivering an unparalleled experience to each client. Our commitment to excellence in service is matched only by our dedication to fostering a culture of optimism, inclusivity, and creativity.

Being part of Tiffany means aligning with a legacy of exquisite craftsmanship and timeless design, while also embracing our responsibility towards corporate sustainability.

As a Tiffany Client Advisor, your responsibilities will include:

  • Representing the Tiffany brand in every client interaction, ensuring each experience is unique and memorable.
  • Acting as a passionate communicator and brand ambassador, showcasing your enthusiasm for Tiffany in every engagement.
  • Building and nurturing client relationships to surpass commercial objectives, leveraging your entrepreneurial spirit.
  • Encouraging a culture of client engagement and fostering business growth through effective outreach.

Sales Responsibilities:

  • Enhancing client relationships to promote long-term loyalty and increased spending.
  • Consistently meeting or exceeding established sales targets on a monthly, quarterly, and annual basis.
  • Collecting and managing client data to cultivate new and existing relationships.
  • Driving repeat business through exceptional client experiences.
  • Identifying innovative strategies to enhance business growth through superior client interactions.
  • Promoting key product lines to maximize sales opportunities.
  • Engaging clients through curiosity and discovery in every appointment.

Service Excellence:

  • Enhancing the in-store experience by creating memorable moments for every client.
  • Demonstrating passion as a Tiffany ambassador during each selling experience.
  • Implementing Client Experience Behaviors as part of our NPS program, utilizing client feedback to elevate service.
  • Executing best practices to optimize hospitality and store amenities for unique client experiences.
  • Connecting with clients' personal styles to provide tailored recommendations.

Experience Requirements:

Required:

  • Experience in retail, luxury retail, or related client-facing roles.
  • Proven success in achieving commercial objectives.
  • Strong ability to connect with clients.
  • Willingness to work flexible hours, including evenings and weekends.
  • Ability to engage with a diverse clientele.
  • Proficiency in Point of Sale (POS) systems, client tracking software, and Microsoft Outlook/email.
  • Authorization to work in the United States or the relevant country.

Desired:

  • A college or university degree.
  • Fluency in multiple languages.

The compensation for this position starts at $27.00 per hour, with the potential for sales commissions based on performance.



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