Client Relations Representative

2 weeks ago


Glendale, Arizona, United States BCI Acrylic Inc. Full time


Join Our Team as a Customer Service Specialist
With a rich history spanning over 25 years, BCI Acrylic Inc. stands as a leader in the acrylic bath remodeling sector.

We specialize in tailored bath renovations that enhance the lives of our clients, providing bathrooms that are not only visually appealing but also durable and easy to maintain.

We are currently seeking a Customer Service Specialist to support our outreach efforts. Become a part of our dedicated team and enjoy a rewarding career while making a meaningful difference in the lives of homeowners.


Key Responsibilities:
As a Customer Service Specialist, you will be responsible for:
  • Engaging with homeowners via telephone to schedule qualified consultations.
  • Delivering a structured presentation to potential clients.
  • Customizing your approach to address the unique needs of each homeowner.
  • Responding to inquiries and managing objections effectively.
  • Collecting essential homeowner information, including names and contact details.
  • Documenting appointment specifics in our computer system.
  • Confirming scheduled appointments with our field representatives.
  • Conducting quality assurance calls.
  • Following up with homeowners to maintain engagement.
  • Updating lead information and maintaining accurate reports.

Qualifications:
The ideal candidate will possess:
  • A solid understanding of sales and marketing principles.
  • Experience in telemarketing, sales, or related fields.
  • Product knowledge (training will be provided).
  • Proficiency in relevant computer software.

We look forward to welcoming a new member to our team who is eager to contribute to our mission of enhancing homes through exceptional service.



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