Client Relations Specialist

2 weeks ago


Glendale, Arizona, United States Johnson Service Group Full time
Job Overview

Johnson Service Group (JSG) is seeking a Client Relations Specialist with expertise in Order Management, Data Entry, and Price Negotiation.

Key Responsibilities:
  • Manage contracts and agreements for customer accounts to meet business objectives and customer expectations.
  • Serve as the primary contact for customers and the division, overseeing multiple accounts.
  • Interpret customer requests, monitor performance, and address complaints effectively.
  • Generate proposals, negotiate pricing, and ensure compliance with contractual obligations.
  • Analyze performance requirements and customer purchase orders to ensure adherence to agreements.
  • Evaluate proposal packages for technical and commercial compliance based on customer requirements.
  • Negotiate contract terms, pricing, and delivery schedules in line with company policies.
  • Investigate customer claims by gathering and analyzing relevant information.
  • Authorize work by releasing Sales Orders and provide necessary contract information for order fulfillment.
  • Resolve customer issues promptly and keep clients informed throughout the process.
  • Recommend process improvements based on data analysis to enhance service quality and efficiency.
  • Coordinate customer visits, presentations, and audits to maintain strong business relationships.
  • Stay updated on industry regulations and ensure compliance with federal and state laws.
  • Share knowledge with team members and contribute to cross-functional projects.
About Us

At Johnson Service Group, our culture and people are our greatest assets. We are dedicated to empowering individuals and helping our clients achieve their goals. With over 40 years of experience in staffing and consulting, we are committed to providing exceptional service and tailored solutions to meet the evolving needs of our clients and candidates.

JSG is an Equal Opportunity Employer, offering equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.



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