Auto Claims Adjuster

7 days ago


West Des Moines, Iowa, United States Columbus Region Full time
Job Summary

We are seeking a highly skilled Auto Claims Adjuster to join our team in the Columbus Region. As an Auto Claims Adjuster, you will be responsible for handling low to mid-range complexity claims, with some exposure to high complexity claims, as defined by our company's processes and procedures.

Key Responsibilities
  • Determine policy status and coverage, reviewing appropriate policies and endorsements for coverage, limits, and deductibles.
  • Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, develop an action plan, and perform an initial exposure assessment.
  • Conducts investigation to determine coverage, liability, and damages, including recorded statements and coordination of field inspections or experts when necessary based on Department Best Practices.
  • Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process.
  • Maintains electronic records that accurately and thoroughly document all file handling activity.
  • Overnight travel may be required.
  • May be called upon to perform additional duties as directed.
Requirements
  • Minimum of 3 or more years of related professional experience.
  • Previous experience within the insurance industry within the line of business is required.
  • Industry designation such as AIC, CPCU preferred.
  • High school diploma or equivalent required. Post-secondary education preferred.
  • Obtain all required adjuster license within 180 days of employment.
Preferred Qualifications
  • Professional oral and written communication skills are critical to the success of this position.
  • Must be able to collaborate and develop strong team relationships with associates from within and outside the Claims Department.
  • Customer-centric with exceptional customer service skills.
  • Must have comprehensive knowledge and understanding of insurance policies and endorsements, as well as the ability to understand complex documents, contracts, and other legal documents.
  • Problem-solving skills, including gathering facts and drawing conclusions, interpreting complex requirements/issues, and working independently.
What We Offer

We offer a competitive salary, an annual bonus program, an excellent benefits program, including medical, dental, vision, and prescription insurance coverage, life insurance, matching 401(k) plan, flexible spending accounts, tuition assistance, and a stock purchase plan.

We are committed to the principle of equal employment opportunity for all associates and applicants and to providing associates with a work environment that is free from discrimination and harassment.



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