Claims Processing Specialist

1 week ago


Des Moines, Iowa, United States Auto-Owners Insurance Full time

Position Overview

Auto-Owners Insurance, a leading provider in the insurance sector, is in search of a dedicated claims representative to manage entry-level insurance claims. This role involves close supervision throughout the entire claims process, which includes investigation, assessment, and resolution of claims. The representative will deliver exceptional service to agents, policyholders, and other stakeholders to ensure claims are resolved accurately and promptly.

Key Responsibilities

Conduct thorough investigations, evaluations, and settlements of entry-level insurance claims. Familiarize oneself with insurance policies, endorsements, and forms to build a solid understanding of the Company's insurance offerings. Adhere to the Company's claims handling protocols. Cultivate entry-level negotiation and settlement skills. Develop the ability to effectively meet the needs of agents, policyholders, and other parties involved. Engage with claimants, legal representatives, and third-party entities. Acquire specialized skills, including but not limited to, loss adjustment estimation and proficiency in designated software applications. Obtain and maintain any necessary adjuster's licenses as mandated by legal requirements within the specified timeframe.

Required Qualifications

A Bachelor's degree or equivalent experience in property/casualty claims management. Strong organizational skills with the ability to multitask and make independent decisions. Excellent written and verbal communication abilities. Proficient in report writing and correspondence composition. Capable of resolving complex issues effectively. Commitment to maintaining confidentiality and data security. Ability to interact effectively with a diverse range of individuals. Competence in handling mathematical problems, including geometry and financial calculations. Valid driver's license and a clean driving record in accordance with the Company's underwriting standards. Ongoing commitment to enhancing product knowledge through participation in approved educational initiatives.

Employee Benefits

Auto-Owners Insurance provides a wide array of career opportunities and is committed to fostering a supportive work environment. We offer a structured training program, mentorship, and a competitive compensation and benefits package. This includes a competitive base salary, matched 401(k), fully-funded pension plan (upon vesting), and bonus opportunities. Additionally, we provide generous paid time off, including holidays, vacation days, personal time, and sick leave. If you are seeking a fulfilling career alongside dedicated professionals, Auto-Owners Insurance is an excellent choice.

Equal Opportunity Employer

Auto-Owners Insurance is proud to be an equal opportunity employer. We hire, transfer, and promote based on ability, without regard to disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, national origin, or any other factor contrary to federal, state, or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.



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