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Customer Service Representative

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Rochester, New York, United States STATE UNIVERSITY COLLEGE AT BROCKPORT Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at the State University College at Brockport. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Become familiar with our products, policies, and procedures, and serve as a role model for the rest of the organization.
  • Assist in processing member service inquiries, transactions, and special requests.
  • Embody our Five Core Values and lead others to do the same.
  • Participate in special projects and tasks as needed.
Requirements
  • A high school degree and/or significant relevant work experience.
  • Strong interpersonal and communication skills, both verbal and written.
  • Working knowledge of Microsoft Office and other common computer skills.
  • Ability to work effectively in a team environment and maintain a professional appearance.
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk or teller height, while using hands to use a computer or other technologies. The employee frequently is required to see, talk, and hear. The employee is required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, as well as bend or move to reach within various storage cabinets at floor level.