Help Desk Specialist

2 weeks ago

Jacksonville, Florida, United States Gibraltar Industries Full time
Job Summary

Gibraltar Industries, a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets, is seeking a skilled Help Desk Specialist to join its team.

Key Responsibilities
  • Provide technical support and assistance to end-users via phone, email, or chat
  • Resolve technical issues and problems related to desktop operating systems, networks, and client-server applications
  • Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Define and implement processes to expedite cross-business service and support for end-user client populations
  • Provide guidance and support for adoption of robust desktop service platform
  • Define and implement knowledge base capabilities for customer self-service
  • Coordinate and perform new user provisioning, including system, connectivity, and application access
  • Function as a primary point of contact for end-user problems and log all customer interactions into ticketing system
  • Support processes and activities related to Information Technology General Controls (ITGC)
  • Participate in continuous process and technology improvement initiatives
Requirements
  • Associate's or Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field
  • 4 years of experience in IT support or related field
  • Advanced knowledge of desktop operating systems, networks, and client-server applications
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and provide excellent customer service
What We Offer
  • Competitive compensation and bonus opportunities
  • Generous 401(k) plan
  • Flexible work arrangements, including hybrid and remote work options
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

Gibraltar Industries is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates.

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