Help Desk Specialist

2 days ago

Jacksonville, Florida, United States Gibraltar Industries Full time
Job Summary

Gibraltar Industries is seeking a highly skilled Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and service delivery for our core business processes.

Key Responsibilities
  • Define and implement processes to expedite cross-business service and support for end-user client populations.
  • Provide guidance and support for the adoption of robust desktop service platforms.
  • Define and implement knowledge base capabilities for customer self-service.
  • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Respond to requests for technical assistance via phone, chat, or email.
  • Coordinate and perform new user provisioning, including system, connectivity, and application access.
  • Function as a primary point of contact for end-user problems and log all customer interactions into the ticketing system.
  • Support processes and activities related to Information Technology General Controls (ITGC).
  • Participate in continuous process and technology improvement initiatives.
  • Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
Requirements
  • Associate's or Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
  • 4+ years of experience in IT, with a focus on desktop support and service delivery.
  • Advanced knowledge of desktop operating systems, networks, and client-server applications.
  • CompTIA A+ certification, MCP certification preferred.
What We Offer
  • Competitive compensation and bonus opportunities.
  • Generous 401(k) plan.
  • Paid time off, including vacation, bereavement, jury duty, sick leave, disability, and holidays.
  • Hybrid and remote work opportunities available.

Gibraltar Industries is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law.

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